Doula Navigator / Community Doula - Bilingual (Chattanooga, TN)

Malama Health, Inc.; Chattanooga (TN); In loco; USD 24.796 - 31.684; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work hours

Training and educational opportunities

Opportunity to contribute to a fast-growing startup

Descrizione del lavoro

Malama Health, Inc. in Chattanooga, TN is seeking passionate Community Health Workers or Community-Based Doulas to join as Doula Navigators. This role is crucial in improving maternal health outcomes and addressing equity gaps in healthcare.

The position requires a certified birth doula, excellent communication skills, and adaptability to technology. You will provide care management, advocate for patients, and help coordinate vital services. Competitive hourly pay of $18-23, with flexible hours and growth opportunities!

Competenze

• 1-2 years of experience in a relevant role, such as Community Health Worker or Social Worker.
• Must be a certified birth doula or commit to training post-onboarding.
• Fluency in English and bilingual in additional languages is preferred.

Mansioni

• Conduct outreach and assessments to meet patient needs.
• Coordinate care services and advocate for patients.
• Utilize evidence-based practices for patient communication.
• Document and track services using technology.

Conoscenze

Community Health Worker experience

Doula certification

Technology adaptability

Empathy and communication

Mission-driven

Bilingual (Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole)

Formazione

Certified birth doula (or commitment to complete training)

Strumenti

Google Workspace

Notion

Slack

Zoom

Descrizione del lavoro

At Malama, moms are our north star. We meet moms where they are, in real lives not ideal patient scenarios, and we design care that works for those who are historically underserved. Our Doula Navigators show up as co-conspirators, not service providers — delivering presence, confidence, and calm, and treating every mom as a capable, whole person whose instincts matter. We're outcomes-driven in the truest sense: we generate evidence from every interaction, change what isn't working when the data tells us to, and measure success by whether we're transforming lives, not just completing encounters. We step into the gap for moms, for each other, and for the communities we serve — and if that's the kind of work that gets you out of bed, then this role is for you.

We are seeking Community Health Workers or Community-Based Doulas to use our tools and serve our members as their Doula Navigators. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.

Role Responsibilities:

• Deliver Care Management to Meet Patient Needs - Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment, or commit to completing Malama-sponsored doula training (training, attend 3 births, complete CPR training, etc) after onboarding and enroll in DHCS Medicaid
• Reliable and responsive to text and calls! Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - one of our care values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• You are fluent in English (written and verbal) and bilingual in Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
• Located in Chattanooga, TN

• $18-23 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Training and educational opportunities
• Applications reviewed on a rolling basis - apply early!

Equal opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.