Community & Donor Support Associate - Part Time

Western New York Public Broadcasting Association; Buffalo (NY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Sick time (accrued)

Employee Assistance Program

Retirement Plan with 7.5% employer-mat

Free parking

Job summary

Buffalo Toronto Public Media is seeking a part-time Community & Donor Support Associate to serve members and donors with courteous service across channels. The role includes gift processing, data entry, and CRM maintenance, plus assisting with on-air fundraising campaigns.

The position can be hybrid—blending remote and in-office work—and requires strong communication skills, attention to detail, and confidentiality in handling donor information.

Qualifications

• High school diploma or equivalent; additional computer training preferred
• Nonprofit experience is a plus
• Strong customer service and communication skills
• Ability to handle donor data with confidentiality
• Familiarity with CRM and pledge processing is helpful

Responsibilities

• Provide timely, accurate service to members, donors, and community via phone, email, and other channels
• Process and reconcile daily gift transactions and maintain donor data
• Assist with on-air fundraising campaigns and pledge drives
• Load break codes, prepare tally sheets, and monitor pledges during campaigns
• Support follow up questions and donor inquiries about pledges and donations
• Maintain confidentiality of donor information and mask sensitive data when needed

Skills

Office skills

Excel

Asana

CRM systems

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Buffalo Toronto Public Media is your local source for television and radio -

BTPM PBS, BTPM PBS KIDS, BTPM Create, BTPM NPR, BTPM Classical, and BTPM The Bridge!

We reach Western New York and Southern Ontario and can be streamed from your favorite device.

Engaging our communities through exploration and entertainment-everywhere.

We're looking for a Community & Donor Support Associate!

What you'll be doing:

The Community and Donor Support Associate provides timely, accurate, and courteous service to BTPM's members, donors, and the broader community. This role responds to inquiries related to donations, programming, and general questions about the organization. Responsibilities include gift processing, data entry, and CRM database maintenance, as well as assisting with administrative aspects of on-air fundraising campaigns. This position can be hybrid - a blend of remote and in-office work. In summary, this individual will:

• Provide timely, thorough, and courteous service to BTPM members, donors, and community members by phone, email, and other forms of communication, addressing questions related to donations, programming, and the organization
• Actively stay informed about organizational updates, programming, and relevant industry trends to ensure accurate and current information is provided
• Process and reconcile daily gift transactions, ensuring accuracy of source documents and maintaining up to date donor information in designated platforms
• Execute scheduled database processes and distribute resulting files to internal and external stakeholders.
• Support on air pledge drives by loading break codes and gifts, preparing tally sheets, testing volunteer stations, monitoring incoming pledges, entering and verifying pledge data, and completing and distributing campaign results
• Assist members and donors with follow up questions related to their pledges and donations
• Maintain confidentiality when handling personal and donor information, including masking sensitive data as requested or appropriate

What you'll need:

• High school diploma or equivalent; additional computer training or related coursework preferred
• Demonstrated experience in an office environment with administrative/clerical responsibilities; nonprofit setting a plus
• Demonstrated experience in customer service with the ability to interact effectively with a variety of individuals using various methods of correspondence
• Good mathematics and analytical ability
• Strong verbal and written communication skills; friendly, helpful and supportive demeanor
• Well-organized with the ability to prioritize tasks and work efficiently
• Strong attention to detail and accuracy
• Strong computer skills with programs like Microsoft Office (specifically Excel), project management platforms (e.g. Asana), and customer relationship management (CRM) systems; Salesforce experience a plus
• Authorized to work in the U.S.

Why BTPM?

Because we're awesome! You won't find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region. We are proud of our culture and promote a realistic balance of both work and personal life. Our benefits package is fantastic and we have free parking!

Salary and Benefits:

This is a part-time, non-exempt hourly position and hours of work are based on operational need, typically Monday through Friday. Starting pay will be based on education, experience and interview.

Starting range: $16 to $18.15/hr.

• Sick time (accrued)
• Employee Assistance Program
• Retirement Plan with 7.5% employer match (based on eligibility)

Buffalo Toronto Public Media is an Equal Opportunity Employer committed to a culture of belonging and inclusion.