Community Digital Navigator

Syracuse Northeast Community Center; City of Syracuse (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Sick leave

Paid time off

401(k) match

401(k) contribution

Job summary

The Digital Navigator at Syracuse Northeast Community Center (SNCC) supports neighbors in accessing affordable broadband, digital devices, and essential skills for work, education, health, and civic participation. You will deliver technology assistance, coaching, and guidance to connect people with community resources and SNCC services.

Ideal candidates are outgoing, self-starting, compassionate, collaborative, and organized, with strong communication and the ability to travel across Onondaga

Qualifications

• Relevant education, training, or experience in information technology, digital literacy, or related fields.
• Experience providing education, training, coaching, or technical assistance to individuals or groups.
• Excellent verbal, written, listening, and interpersonal communication skills.

Responsibilities

• Community Engagement & Outreach: Conduct outreach to residents in Syracuse neighborhoods and build trust with diverse populations.
• Digital Literacy Support: Provide one-on-one and group support to increase digital skills and create personalized learning plans.
• Connectivity & Device Assistance: Help participants apply for low-cost broadband and assist with devices.
• Resource Navigation: Connect community members to SNCC services and refer to external resources.
• Data Collection & Reporting: Track participation and progress using Salesforce and provide feedback to leadership.

Skills

Outgoing personality

Communication skills

IT knowledge

Travel within Onondaga County

Multilingual preferred

Education

Information technology or digital literacy field

Tools

MS Office

Salesforce

Online databases

Job description

The Digital Navigator at Syracuse Northeast Community Center (SNCC) supports neighbors in accessing affordable broadband, digital devices, and essential skills for work, education, health, and civic participation. You will deliver technology assistance, coaching, and guidance to connect people with community resources and SNCC services.

Ideal candidates are outgoing, self-starting, compassionate, collaborative, and organized, with strong communication and the ability to travel across Onondaga