Digital Navigator (Digital Skills Instructor)

Syracuse Northeast Community Center; City of Syracuse (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Sick leave

Paid time off

401(k) match

401(k) contribution

Job summary

The Digital Navigator at Syracuse Northeast Community Center (SNCC) supports neighbors in accessing affordable broadband, digital devices, and essential skills for work, education, health, and civic participation. You will deliver technology assistance, coaching, and guidance to connect people with community resources and SNCC services.

Ideal candidates are outgoing, self-starting, compassionate, collaborative, and organized, with strong communication and the ability to travel across Onondaga

Qualifications

• Relevant education, training, or experience in information technology, digital literacy, or related fields.
• Experience providing education, training, coaching, or technical assistance to individuals or groups.
• Excellent verbal, written, listening, and interpersonal communication skills.

Responsibilities

• Community Engagement & Outreach: Conduct outreach to residents in Syracuse neighborhoods and build trust with diverse populations.
• Digital Literacy Support: Provide one-on-one and group support to increase digital skills and create personalized learning plans.
• Connectivity & Device Assistance: Help participants apply for low-cost broadband and assist with devices.
• Resource Navigation: Connect community members to SNCC services and refer to external resources.
• Data Collection & Reporting: Track participation and progress using Salesforce and provide feedback to leadership.

Skills

Outgoing personality

Communication skills

IT knowledge

Travel within Onondaga County

Multilingual preferred

Education

Information technology or digital literacy field

Tools

MS Office

Salesforce

Online databases

Job description

At Syracuse Northeast Community Center (SNCC) we engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing.

NEHDA, an affiliate of SNCC, empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

About the Project

SNCC is proud to partner with ConnectALL to expand digital equity and inclusion across Syracuse and Onondaga County, working in collaboration with Westcott Community Center. This project will reduce barriers to internet access, device use, and digital literacy, ensuring residents have the tools and support they need to thrive in today’s connected world.

Job Description

The Digital Navigator will work as part of a team to support community members in accessing affordable broadband internet, using digital devices, and growing digital skills necessary for work, education, health, and civic participation. The Digital Navigator’s role combines technology assistance, personalized coaching, and guidance in connecting with community resources and essential services. The ideal candidate will be an outgoing, self-starting, compassionate, collaborative, and organized individual who can communicate effectively and promote digital empowerment.

Essential Job Duties and Responsibilities

Community Engagement & Outreach

• Conduct outreach to residents in Syracuse neighborhoods.
• Build trust with diverse populations.

Digital Literacy Support

• Provide one-on-one and group support to increase digital skills (e.g., email use, online applications, telehealth, virtual learning, digital safety).
• Assess digital skill levels and create personalized learning plans.

Connectivity & Device Assistance

• Help participants apply for low-cost broadband and affordable device programs.
• Assist with setting up and troubleshooting digital devices.

Resource Navigation

• Connect community members to SNCC services and make referrals to external resources related to workforce development, education, food pantry, housing, and other social supports.

Data Collection & Reporting

• Track participation and progress using Salesforce database.
• Provide feedback to SNCC leadership and ConnectAll on community needs and program outcomes.
• SNCC pays 85% of Excellus Gold 17 Individual healthcare plan
• SNCC pays 100% of Excellus Individual dental plan
• NYS Sick Leave for 90 days (1 hour credit/30 hours worked)
• 150 hours of annual PTO (prorated as necessary) after 90 days
• SNCC 401(k) contribution of 4%, vested after 1 year of continuous employment
• 0.25% 401(k) match on up to 4% of employee contributions

Minimum Qualifications

The requirements listed below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of this position.

• Outgoing personality with the ability to build positive relationships and interact effectively with individuals from diverse backgrounds.
• Relevant education, training, or experience in information technology, digital literacy, or other related fields.
• Experience providing education, training, coaching, or technical assistance to individuals or groups.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to travel independently within Onondaga County required.
• Multilingual and multicultureal abilities and experience are preferred.
• Residency in the City of Syracuse and strong connections within the local community are preferred.

Certificates and Licenses

• Valid and clean NYS driver’s license
• Ability to pass criminal and DMV checks upon hire

Equipment, Machines, and Software

• Regular use, care, and security of computer, copier, and cell phone
• Software includes MS Office, Salesforce, online databases, and others

Working Conditions and Physical Demands

• This position requires the ability to travel throughout the service area
• There may be occasional exposure to outside weather
• Requires the ability for extended work at a computer and attending meetings
• Staff will maintain cleanliness and safety of assigned office and common spaces

Disclaimers

• This job description in no way states or implies these are the employee’s only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.
• SNCC reserves the right to revise job duties at any time at its sole discretion.
• All employment at SNCC is “at will.” Employees work closely with supervisors over a 90-day orientation ending with a performance evaluation.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.