Social Care Network Navigator

BestSelf; Buffalo (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

Career growth and advancement opportunities

Unique lifestyle & personal insurance options

Job summary

BestSelf in Buffalo, NY is looking for an SCN Navigator to connect individuals and families to essential community resources. This role involves outreach coordination, conducting screenings, and developing service plans. A minimum of 2 years experience in care coordination and a High School Degree or equivalent is required. Candidates must have strong organizational and communication skills, and be comfortable with community interaction. The position offers generous paid time off and career growth opportunities.

Qualifications

• Minimum 2 years of experience in care coordination, case management, or outreach.
• Knowledge of confidentiality standards and HIPAA compliance.
• Ability to lift and transport event materials (up to 30 lbs).

Responsibilities

• Coordinate outreach efforts and represent the agency at community events.
• Conduct screenings to identify unmet social needs.
• Develop individualized service plans in collaboration with clients.

Skills

Communication skills

Organizational skills

Knowledge of Social Determinants of Health

Relationship-building skills

Care coordination experience

Education

High School Degree or Equivalency

Tools

Microsoft Office Suite

Job description

SUMMARY OF DUTIES

The SCN (Social Care Network) Navigator at BestSelf Behavioral Health plays a critical role in addressing social determinants of health by connecting individuals and families to essential community-based resources. The Navigator works collaboratively with clinical teams, community partners, and care coordination staff to reduce barriers to care and improve overall health and wellness outcomes.

This position requires cultural humility, strong community knowledge, relationship-building skills, and a deep commitment to equity, dignity, and person‑centred, trauma‑informed care.

POSITION RESPONSIBILITIES

• Coordinate outreach efforts, representing the agency at community events and partner sites managing logistics and outreach inventory
• Conduct screenings to identify unmet social needs (housing, food insecurity, transportation, utilities, employment, childcare, etc.).
• Develop individualized service plans in collaboration with clients.
• Connect individuals to appropriate community‑based organizations and SCN partner agencies.
• Support warm handoffs and ensure follow‑up to confirm service linkage.
• Document services, referrals, and outcomes in electronic systems in accordance with agency and SCN requirements.
• Maintain updated knowledge of community resources and eligibility criteria.
• Advocate on behalf of clients to reduce systemic barriers.
• Collaborate with teams internally and externally as appropriate
• Maintain compliance with HIPAA and confidentiality standards.
• Track data and assist with reporting requirements tied to SCN performance metrics.
• Ability to work independently as well as collaboratively with others.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• High School Degree or Equivalency is required.
• Minimum 2 years of experience in care coordination, case management, outreach, or community‑based services.
• Knowledge of Social Determinants of Health (SDOH) and the impact of structural inequities on health outcomes.
• Experience with tabling, outreach, and interacting with various communities
• Knowledge of confidentiality standards and HIPAA compliance.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) or equivalent platforms.
• Comfort using shared databases and community resource platforms
• Ability to meet specific deliverables as set in implementation plan
• Strong communication, documentation, and organizational skills.
• Knowledge of local community resources and social service systems.
• Ability to lift and transport event materials (up to 30 lbs).
• Must have a flexible schedule with availability on weekends and evenings.
• Valid NYS Driver's License.
• Must have reliable access to a personal vehicle to conduct community visits and attend off‑site meetings.
• Willingness and ability to travel throughout various service area(s) such as Erie, Chautauqua, and Cattaraugus counties as needed.
• Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
• Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
• Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Many other unique lifestyle & personal insurance options
• Career growth and advancement opportunities