Resident Services Coordinator (Pasatiempo Apartments)

WinnCompanies; Fremont (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) plan options with a company-

Comprehensive Medical, Dental, &Vision

Flexible Spending Account

Wellbeing program

Tuition Reimbursement

Paid holidays

Hybrid schedules available

Job summary

WinnCompanies is seeking a Community Coordinator I for Pasatiempo Apartments in Fremont, CA to enhance resident services and program outcomes across six domains: housing stability, employment, education, health, engagement, and mobility.

You will develop annual plans, coordinate partners, manage the property budget, collect and report data, and provide direct support to residents through referrals and coaching while building strong community relationships.

Qualifications

• High School diploma or GED equivalent.
• 1‑3 years of relevant experience.
• Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web‑based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1‑1 coaching (when necessary) to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off‑site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.

Skills

Customer service

Communication

Data management

Education

High School diploma or GED

Bachelor’s degree in Social Work, Business, Public Policy or related field

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Position Overview

Connected Communities is a non‑profit 501(c)3 organization dedicated to the creation and growth of community‑based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed‑income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.

WinnCompanies is looking for a Community Coordinator I to join our team at Pasatiempo Apartments, a 94‑unit senior apartment located in Fremont, CA. The role supports and enhances the quality of life within one or more properties across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility.

Pay range: $20.00–$25.50 per hour. Schedule: Monday–Friday 8:00 AM to 5:00 PM.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1‑1 coaching (when necessary) to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off‑site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.

Requirements

• High School diploma or GED equivalent.
• 1‑3 years of relevant experience.
• Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web‑based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Preferred Qualifications

• Bachelor’s degree in Social Work, Business, Public Policy or related field.

Benefits

• Generous time off policies (including 11 paid holidays, 12 for MA employees; Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Background Check

The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data. Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check. Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.