Community Concierge & Guest Experience Lead

The Residence at Boyertown; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Job summary

The Residence at Boyertown is seeking a Concierge to be the first contact for residents, families, visitors and staff. The role focuses on welcoming guests, managing front desk operations and supporting administrative tasks to ensure a warm, organized community experience.

The ideal candidate will demonstrate professionalism, empathy, and strong communication skills, with a commitment to ethical service and flexibility to cover weekends and holidays.

Qualifications

• Previous experience in customer service or reception preferred, ideally in senior living, hospitality, healthcare, or a similar setting.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area that supports a positive community experience.
• Deliver exceptional customer service, assisting with questions, concerns, and navigating the community, while being mindful of mobility, memory, or sensory needs.
• Professionally answer and direct phone calls.
• Provide administrative support including filing, typing, mail sorting, and data entry.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications by maintaining bulletin boards, updating signage, and creating marketing materials.
• Manage the sale and tracking of various resident and guest purchases.
• Assist with setup and coordination of activities and events.
• Build positive, ongoing relationships with residents, families, and team members while upholding ethics and integrity.

Skills

Customer service

Reception

Interpersonal skills

Time management

Organizational skills

Microsoft Office

Typing

Phone systems

English communication

Ethical decision-making

Weekend flexibility

Education

High School Diploma or GED

Tools

Multi-line phone systems

Job description

The Residence at Boyertown is seeking a Concierge to be the first contact for residents, families, visitors and staff. The role focuses on welcoming guests, managing front desk operations and supporting administrative tasks to ensure a warm, organized community experience.

The ideal candidate will demonstrate professionalism, empathy, and strong communication skills, with a commitment to ethical service and flexibility to cover weekends and holidays.