Community Concierge & Front Desk Lead

WeWork Inc.; Houston (TX); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

20 days PTO

Paid holidays

Parental leave

Healthcare benefits

401k plan

Life insurance

Job summary

WeWork Inc. is hiring a Front Desk Associate in Houston (Galleria) to be the welcoming face of the Community Management team. You will greet guests, assist with check-ins, manage packages, and support daily front desk operations during set business hours.

The role emphasizes hospitality, strong communication, and a service mindset. Prior experience in customer service is preferred; basic computer skills are expected.

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage guest needs with diplomacy.

Responsibilities

• Greet members and guests warmly and maintain a welcoming lobby.
• Cover front desk during business hours and serve as on-site contact.
• Check in guests, register visitors, and issue/collect keys as needed.
• Help with mail, packages, and maintain tidy front desk area.
• Know WeWork policies and promote services to members and guests.
• Support building operations and assist Community Team as required.

Skills

Customer service

Hospitality

Interpersonal skills

Team player

Education

Secondary school certificate

Tools

Basic computer skills

Job description

WeWork Inc. is hiring a Front Desk Associate in Houston (Galleria) to be the welcoming face of the Community Management team. You will greet guests, assist with check-ins, manage packages, and support daily front desk operations during set business hours.

The role emphasizes hospitality, strong communication, and a service mindset. Prior experience in customer service is preferred; basic computer skills are expected.