Community Concierge

XCORP AvalonBay Communities Inc.; San Francisco (CA); On-site; USD 46,400 - 65,500; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee stock purchase plan

Growth opportunities

Job summary

AvalonBay Communities is seeking a Community Concierge for a full-time shift in San Francisco, CA. You will manage front desk operations, greet residents and prospects, and coordinate with leasing and maintenance to support move-ins, move-outs, and daily needs.

The role requires a high school diploma, 1+ year in hospitality or retail, and strong communication. Benefits include comprehensive health, 401(k) with match, paid time off, tuition reimbursement, and growth opportunities.

Qualifications

• High school diploma or GED required.
• 1+ year experience in hospitality, retail, or restaurant preferred.
• Strong verbal and written communication.
• Ability to walk and move packages and deliveries.

Responsibilities

• Serve as the face of AvalonBay and frontline customer service at the front desk.
• Monitor foot traffic, coordinate with leasing and maintenance teams to support move-in/move-out and daily resident needs.
• Implement programs to improve resident satisfaction and maintain high service standards.
• Provide information, directions, and personalized recommendations to residents, vendors, and prospects.
• Handle multiple tasks, manage time-sensitive requests, and maintain composure and positivity.
• Manage phone messages, resident packages, maintenance requests, and other administrative duties using company software and Microsoft Office.

Skills

Communication skills

Time management

Patience

Hospitality experience

Education

High school diploma or GED

Job description

Position

Community Concierge – Full time. Location: San Francisco, CA. 40 hours per week, Wednesday to Sunday 2pm-10:30pm. Base pay $46,400–$65,500.

Overview

AvalonBay Communities is a leading REIT that manages apartment homes. The Concierge leads front‑desk operations, creating a welcoming environment for residents and prospects.

Responsibilities

• Serve as the face of AvalonBay and frontline customer service at the front desk.
• Monitor foot traffic, coordinate with leasing and maintenance teams to support the move‑in/move‑out process and daily resident needs.
• Implement programs to improve resident satisfaction and maintain high service standards.
• Provide information, directions, and personalized recommendations to residents, vendors, and prospects.
• Handle multiple tasks, manage time‑sensitive requests, and maintain composure and positivity.
• Manage phone messages, resident packages, maintenance requests, and other administrative duties using company software and Microsoft Office.

Qualifications

• High school diploma or equivalent (GED) required.
• 1+ year(s) of experience in hospitality, retail, or restaurant settings preferred.
• Strong communication skills, both verbal and written.
• Excellent time‑management, organization, and patience.
• Ability to walk and move packages and deliveries across the property.

Benefits

• Comprehensive health, dental and vision coverage.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• Opportunity for growth and promotion from within.

Equal Opportunity Employer

AvalonBay is an equal opportunity employer and is committed to an inclusive, diverse workplace free from discrimination. Employment decisions are made on the basis of qualifications without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship status, military or veteran status, or other protected class.