Community Concierge

AvalonBay Communities; San Francisco (CA); On-site; USD 46,400 - 65,500; Full time

Job summary

AvalonBay Communities in San Francisco is seeking a Concierge to lead the front-desk team and elevate the apartment living experience. You will welcome prospects and residents, monitor foot traffic, and partner with leasing and maintenance to ensure seamless move-in/move-out and ongoing residency.

The role is full time, with a Wed–Sun shift from 2 pm to 10:30 pm. Responsibilities include handling issues, clear communication, time management, and maintaining a positive, professional demeanor with

Qualifications

• High school diploma or GED is required.
• One year or more of related experience in a hotel, retail, or restaurant setting preferred.
• Proficiency using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Handle new problems and see them through to completion, showing residents care and attention.
• Communicate clearly in person and over the phone, providing information, direction, and instruction.
• Manage time effectively, juggling multiple tasks while maintaining composure and positivity.
• Exhibit patience, maintaining a calm demeanor with residents, vendors, and prospects.
• Organize phone messages, resident packages, and maintenance requests, escalating as needed.

Skills

Customer service

Administrative software

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in the best U.S. markets, delivering outsized, risk‑adjusted returns to shareholders. Our purpose is to create a better way to live, focusing on collaboration, innovation, and ownership. Your positive, professional, and consistent interactions help make AvalonBay a great place to work.

Position Type

Full time

Weekly Scheduled Hours

40

Location

San Francisco, California, 94107

Salary

$46,400.00 – $65,500.00

Role

As a Concierge, you will lead the front‑desk team and elevate the apartment living experience. You will be the face of AvalonBay, welcoming prospects and residents, monitoring foot traffic, providing excellent customer service, and implementing programs to enhance resident satisfaction. You will partner with leasing and maintenance to create a seamless experience for move‑in, move‑out, and ongoing residency. The position is full time, rotating Wednesday to Sunday (Monday and Tuesday off) from 2 pm to 10:30 pm.

Responsibilities

• Handle new problems and see them through to completion, showing residents care and attention.
• Communicate clearly in person and over the phone, providing information, direction, and instruction.
• Manage time effectively, juggling multiple tasks while maintaining composure and positivity.
• Exhibit patience, maintaining a calm demeanor with residents, vendors, and prospects.
• Organize phone messages, resident packages, and maintenance requests, escalating as needed.

Qualifications

• High school diploma or equivalency (GED) required.
• One year or more of related experience in a hotel, retail, or restaurant setting preferred.
• Proficiency using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Benefits

• Comprehensive benefits: health, dental, and vision; 401(k) with company match; paid vacation and holidays; tuition reimbursement; employee stock purchase plan.
• Growth based on achievement with promotion from within.
• Associate recognition program.
• 20% discount on AvalonBay apartment homes.
• A culture built on purpose and core values: Commitment to Integrity, Spirit of Caring, and Continuous Improvement.

Additional Information

AvalonBay is an equal‑opportunity employer committed to an inclusive and diverse work environment. Employment decisions are made without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship, military or veteran status, or any other protected status. Qualified applicants with criminal histories will be considered in accordance with legal requirements. Applications are being accepted on an ongoing basis.

AvalonBay does not require or request any information identifying age, date of birth, or graduation dates. Please redact this information when submitting your application. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/.