Community Concierge

AVALON BAY COMMUNITIES, Inc.; San Francisco (CA); On-site; USD 46,400 - 65,500; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Recognition program

Employee discount

Company culture

Job summary

AvalonBay Communities, Inc. in San Francisco is seeking a Community Concierge to lead our front desk and set new standards for resident service, information, and hospitality. You will welcome prospects and residents, coordinate with leasing and maintenance, and create a seamless move‑in and daily living experience.

This full-time role offers a Wednesday to Sunday shift from 2:00 pm to 10:30 pm, with Monday and Tuesday off, delivering personalized service and improving resident satisfaction.

Qualifications

• High School diploma or GED required.
• 1+ years experience in hotel/retail/restaurant.
• Proficiency with administrative software and MS Office.

Responsibilities

• Tackle new problems and see them through to completion, showing residents care.
• Provide information, directions, and instructions with strong communication, in-person or by phone.
• Manage multiple time-sensitive tasks with composure.
• Handle difficult situations while maintaining high resident, vendor and prospect service levels.
• Organize phone messages, resident packages, and maintenance requests with proper escalation.

Skills

Customer service

Communication

Mobility

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Community Concierge

Position Type: Full time

Weekly Scheduled Hours: 40

State: California

City: San Francisco

Zip Code: 94107

Total Base Pay Range: $46,400.00 - $65,500.00

Overview

AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Are you ready to take the helm of an extraordinary front‑desk team and revolutionize the apartment living experience? AvalonBay Communities is searching for a Concierge, a true leader in customer service who will take on our front‑desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living.

As a Concierge, you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top‑notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move‑in/move‑out process, and current residents to make AvalonBay feel like home.

This position is full time with a shift of Wednesday to Sunday (Monday and Tuesday off), 2 p.m. to 10:30 p.m. If you’re looking for something else to better fit your schedule, check out jobs.avalonbay.com for details on other open Concierge positions. This is a great position to supplement any work you’re already doing and to gain valuable experience in the hospitality industry.

Responsibilities

• The ability to tackle new problems and see them through until the end, showing residents care and attention.
• Strong communication skills—whether it be in‑person or over the phone, you’re able to provide information, direction, and instruction, and to engage in quality conversations.
• Time management— juggling multiple tasks and time‑sensitive requests while keeping composure and positivity.
• Patience—handling difficult situations while maintaining the best level of customer service for residents, vendors and prospects.
• Organization—managing phone messages, resident packages, and maintenance requests and escalating to proper next steps.

Qualifications

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail or restaurant preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/releases.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

Benefits

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more. For information, see https://jobs.avalonbay.com/benefits.
• Growth based on achievement and promotion from within.
• Associate recognition — a company‑wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization, including destination awards and the “AvalonBay’s Very Best” program.
• A 20 % discount on our incredible apartment homes.
• A culture built on purpose and our core values: Commitment to Integrity, Spirit of Caring, and Continuous Improvement.

Additional Information

AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/.