Community Concierge, Manager On Duty

Ymcachicago; Palatine (IL); On-site; USD 22,868 - 24,796; Full time

Benefits offered by this job

Competitive salaries

Comprehensive health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan with company contributions

Continuous learning opportunities

Supportive work environment

Discounts on programs

Job summary

A community-focused organization based in the United States is seeking a Community Concierge, Manager on Duty to lead customer service at their Community Hub. This role involves engaging with community members, ensuring safety, and operational oversight. Candidates should have a high school diploma or GED, excellent communication skills, and the ability to work flexible hours. The position offers a competitive salary of $16.60 to $18 per hour along with benefits including health insurance and professional development opportunities.

Qualifications

• Must be at least 18 years of age.
• Willingness to complete YMCA training and certifications.
• Ability to work weekends and holidays as needed.

Responsibilities

• Provide operational leadership as Manager on Duty.
• Greet community members to create a welcoming environment.
• Monitor safety and serve as first responder for emergencies.
• Manage customer transactions and address concerns.

Skills

Top-notch verbal communication skills

Interpersonal communication skills

Ability to work flexible hours

Education

High school diploma or GED

Job description

• Pay or shift range: $16.60 USD to $18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Pay range is $16.60-$18.00 per hour and opportunities to grow within the organization

Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope of Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration.
• Greet community members and guests and make them feel welcome and engaged.
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations.
• Answer phones and email inquiries.
• Actively manage customer transactions and resolve opportunities and address concerns.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution.
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.

Requirements

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays, as needed.
• Top‑notch verbal, written, and interpersonal communication skills.
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Child Abuse Prevention

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
• Completing all child abuse prevention training as required.

Behaviors

• Preferred: Enthusiastic – Shows intense and eager enjoyment and interest.
• Team Player – Works well as a member of a group.
• Motivations – Preferred.
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• Goal Completion – Inspired to perform well by the completion of tasks.
• Self‑Starter – Inspired to perform without outside help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.