Community Client Care Lead — Volunteer Team Builder

MOWCTX; Austin (TX); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

Meals on Wheels Central Texas seeks a Community Client Care Coordinator to support neighbors in a defined Austin area. The role focuses on holistic, neighbor-centered support, coordinating volunteers and resources to promote independence and dignity.

The position involves in-home/phone assessments, client referrals, and collaboration with partners to ensure quality service delivery. Strong communication and CRM experience are essential.

Qualifications

• High school diploma or GED is preferred.
• 2+ years’ experience in case management, social services, or community outreach.
• Proficiency with Microsoft Office Suite and CRM systems (Salesforce preferred).

Responsabilités

• Serve as the primary point of contact for clients within assigned geographic area.
• Conduct in-home and phone-based assessments to identify needs and connect clients to appropriate services.
• Develop and lead Neighbor/Client Care Teams composed of volunteers to provide ongoing support.
• Coordinate client referrals to appropriate services.
• Support clients as needed for Home Repair grants and financial assistance needs.
• Maintain accurate and timely documentation in Salesforce.
• Support clients in navigating services to promote independence and well-being.
• Collaborate with internal departments and external partners for seamless service delivery.
• Monitor program outcomes and contribute to continuous improvement efforts.
• Represent MOWCTX at community events and outreach activities.
• Complete required shifts in meal delivery, office support, or program management.

Connaissances

Case management

Social services

Community outreach

Interpersonal communication

Microsoft Office

CRM systems

Formation

High school diploma or GED

Outils

Salesforce

Description du poste

Meals on Wheels Central Texas seeks a Community Client Care Coordinator to support neighbors in a defined Austin area. The role focuses on holistic, neighbor-centered support, coordinating volunteers and resources to promote independence and dignity.

The position involves in-home/phone assessments, client referrals, and collaboration with partners to ensure quality service delivery. Strong communication and CRM experience are essential.