Neighbor/Client Care Coordinator

MOWCTX; Austin (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Meals on Wheels Central Texas seeks a Community Client Care Coordinator to support neighbors in a defined Austin area. The role focuses on holistic, neighbor-centered support, coordinating volunteers and resources to promote independence and dignity.

The position involves in-home/phone assessments, client referrals, and collaboration with partners to ensure quality service delivery. Strong communication and CRM experience are essential.

Qualifications

• High school diploma or GED is preferred.
• 2+ years’ experience in case management, social services, or community outreach.
• Proficiency with Microsoft Office Suite and CRM systems (Salesforce preferred).

Responsibilities

• Serve as the primary point of contact for clients within assigned geographic area.
• Conduct in-home and phone-based assessments to identify needs and connect clients to appropriate services.
• Develop and lead Neighbor/Client Care Teams composed of volunteers to provide ongoing support.
• Coordinate client referrals to appropriate services.
• Support clients as needed for Home Repair grants and financial assistance needs.
• Maintain accurate and timely documentation in Salesforce.
• Support clients in navigating services to promote independence and well-being.
• Collaborate with internal departments and external partners for seamless service delivery.
• Monitor program outcomes and contribute to continuous improvement efforts.
• Represent MOWCTX at community events and outreach activities.
• Complete required shifts in meal delivery, office support, or program management.

Skills

Case management

Social services

Community outreach

Interpersonal communication

Microsoft Office

CRM systems

Education

High school diploma or GED

Tools

Salesforce

Job description

Neighbor Care Austin, TX, US

Salary Range: $19.00 To $21.00 Hourly

Full Time

JOB SUMMARY

The Community Client Care Coordinator is a community-embedded role responsible for supporting all neighbors within a defined geographic territory. This position integrates holistic, neighbor-focused, human-centered support with volunteer empowerment and program coordination. The Community Client Care Coordinator develops and leads Neighbor/Client Care Teams, leveraging volunteers to provide personalized support and resources that help neighbors thrive. This role is dedicated to promoting dignity, independence, and positive outcomes aligned with the mission of Meals on Wheels Central Texas (MOWCTX).

HUB Location: Greater Austin area

QUALIFICATIONS

• High school diploma or GED preferred
• 2+ years’ experience in case management, social services, or community outreach
• Experience working with older adults, individuals with disabilities, and diverse populations
• Proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred)
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Valid Texas Driver’s License, automobile insurance, and reliable transportation is required to fulfill key responsibilities of position
• Bilingual preferred not required (English/Spanish)

KEY RESPONSIBILITIES

• Serve as the primary point of contact for clients within assigned geographic area
• Conduct in-home and phone-based assessments to identify needs and connect clients to appropriate services
• Develop and lead Neighbor/Client Care Teams composed of volunteers to provide ongoing support
• Coordinate client referrals to appropriate services
• Support clients as needed for Home Repair grants and financial assistance needs
• Maintain accurate and timely documentation of client interactions and service activities in Salesforce
• Support clients in navigating services and achieving goals that promote independence and well-being
• Collaborate with internal departments and external partners to ensure seamless service delivery
• Monitor program outcomes and contribute to continuous improvement efforts
• Represent MOWCTX at community events and outreach activities
• Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management

WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS

• This role may work in an office, field, or service setting
• Requires regular use of computers and standard equipment, and communication via phone, email, and in-person is essential
• Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35–50 pounds

Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify.

We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.