Senior Home Care Client Care Coordinator Austin

Cambridge Caregivers -Austin; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with 4% Match

Health Insurance

Dental & Vision Insurance

Company paid Life Insurance

Paid Time Off

Employee Assistance Program

Bonus Opportunities

Job summary

Cambridge Caregivers in Austin seeks a Client Care Coordinator to support successful client engagements with the Austin Community Liaison team. You will guide caregivers, ensure documentation, and coordinate care plans while collaborating across departments to enhance client outcomes.

You will mentor staff, manage scheduling, and engage with clients to uphold compassionate, professional service and strong retention.

Qualifications

• Minimum 3 years of Austin market experience in Client Care Coordinator, Caregiver Trainer, Scheduler, Marketer or PAS Administrator.
• Associate degree (2 years) or higher.
• Excellent oral and written communication skills.
• Superior interpersonal skills and a solid reputation among peers, professionals, and customers.
• Ability to work effectively with all levels of the organization.
• Capable of thinking creatively and on the spot.
• Demonstrate initiative, discretion, enthusiasm, and desire to promote the mission and values of the Agency.

Responsibilities

• Follow up with clients to ensure completed client file documentation.
• Carrying out supervisory visits and introductions as necessary and ensuring continued engagements with long term clients.
• Coordinating visits, care plan updates, and non-medical assessments with our Community Liaison and Scheduling teams.
• Maintaining regular and effective communication with staff on your assignments and facilitating closed -loop communication between staff, clients and scheduling teams, including overtime and cancellations expectations.
• Engaging with staff to support scheduling in matching caregivers to clients.
• Assisting in following-up from marketing events, communications, and campaigns.
• Actively seek out networking opportunities both inside and outside the industry.
• Cambridge Caregivers encourages participation in boards, committees, clubs, and other social gatherings to raise the profile and reputation of the Agency.
• Consult with potential new clients. Inform those seeking care about appropriate options, service offerings, company policies and practices.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Self-management

Initiative

Education

Associate degree (2 years) or higher

Tools

MS Office

Wellsky scheduling software

Job description

Cambridge Caregivers in Austin seeks a Client Care Coordinator to support successful client engagements with the Austin Community Liaison team. You will guide caregivers, ensure documentation, and coordinate care plans while collaborating across departments to enhance client outcomes.

You will mentor staff, manage scheduling, and engage with clients to uphold compassionate, professional service and strong retention.