Community Case Manager: Connect Residents to Resources

Town of Ashland; Ashland (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Town of Ashland seeks a qualified Case Manager to assist residents in accessing resources and social services. You will screen, refer, and support clients across financial, food, housing, and health programs within the Prevention & Human Services framework.

The role emphasizes empathetic engagement, confidential intake processes, and building connections with diverse community members. Bilingual candidates are encouraged to apply.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or Human Services field; MSW preferred.
• 1–3 years relevant experience in a human service setting.
• Familiarity with local resources and ability to assess poverty-related challenges.

Responsibilities

• Screen applicants and liaison to Ashland Emergency Fund for financial hardship.
• Coordinate with Ashland Food Pantry to ensure service continuity.
• Assist residents with SNAP/EBT and Fuel Assistance applications.
• Support Holiday Assistance and Thanksgiving Meal programs.
• Participate in Hoarding Task Force and Substance Response & Support Team initiatives.
• Conduct intakes, assess needs, refer resources, and follow up.

Skills

Interpersonal skills

Communication skills

Confidentiality

Assessment skills

Bilingual (Spanish or Portuguese)

Education

Bachelor’s Degree in Social Work, Psychology, or Human Services

Master’s Degree in Social Work preferred

Tools

MySeniorCenter database

Job description

Town of Ashland seeks a qualified Case Manager to assist residents in accessing resources and social services. You will screen, refer, and support clients across financial, food, housing, and health programs within the Prevention & Human Services framework.

The role emphasizes empathetic engagement, confidential intake processes, and building connections with diverse community members. Bilingual candidates are encouraged to apply.