Impactful Case Manager, HEAP & Emergency Services

Kno-Ho-Co-Ashland Community Action Commission; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

Kno-Ho-Co-Ashland Community Action Commission in Ashland, KY is seeking a Case Manager to support HEAP & Emergency Services, helping families prevent homelessness and achieve stability.

You will conduct intake, assess needs, guide through programs, coordinate resources, and maintain documentation with confidentiality and accuracy. This role requires independence within a collaborative team and offers meaningful, daily community impact.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• High level of accuracy and accountability.
• Ability to work independently while contributing to a team.
• Commitment to confidentiality and ethical standards.
• Passion for helping individuals and families achieve self-sufficiency.

Responsibilities

• Conduct thorough client intake and needs assessments
• Guide applicants through HEAP and Emergency Services processes
• Coordinate community resources and supportive services
• Maintain accurate case documentation and required reports
• Approve applications within funding guidelines
• Manage multiple cases with professionalism and attention to detail

Skills

Organizational skills

Time management

Communication

Customer service

Attention to detail

Confidentiality

Self-motivation

Job description

Kno-Ho-Co-Ashland Community Action Commission in Ashland, KY is seeking a Case Manager to support HEAP & Emergency Services, helping families prevent homelessness and achieve stability.

You will conduct intake, assess needs, guide through programs, coordinate resources, and maintain documentation with confidentiality and accuracy. This role requires independence within a collaborative team and offers meaningful, daily community impact.