Community Case Manager & Resource Navigator

Ashland; Ashland (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Inspiring sense of excitement and work

Commitment to community

Hands-on social work knowledge

Proactive problem-solving mindset

Public services education experience

Job summary

The Town of Ashland is seeking a Case Manager to support residents in navigating social, emotional, material, financial, and environmental stressors through case management, referrals, and social support.

Under the Department of Prevention & Human Services, you will conduct intakes, coordinate with partners, and document encounters in the MySeniorCenter system, while fostering accessible, compassionate service.

Qualifications

• Bachelor's Degree in Social Work, Psychology, or Human Services related field
• Master's Degree in Social Work preferred
• 1-3 years of progressively responsible experience in a human service related agency
• Familiarity with community resources and services in the area
• Ability to express compassion, maintain confidentiality, and assess/intake skills
• Strong interpersonal skills, written and oral communication
• Bilingual candidates proficient in Spanish or Portuguese encouraged

Responsibilities

• Screen and refer residents for resources and supports
• Assist residents with navigating SNAP/EBT, Fuel Assistance, and emergency funds
• Conduct intakes and needs assessments, identify resources and next steps
• Build professional relationships and provide information, referrals, and connections
• Maintain documentation in the MySeniorCenter database and ensure timely notes
• Engage with community partners and services to strengthen connections for residents
• Support department social media presence and participate in relevant initiatives
• Collaborate with Town departments and providers to meet resident needs
• Promote LGBTQ+ affirming, anti-racist, inclusive service delivery

Job description

The Town of Ashland is seeking a Case Manager to support residents in navigating social, emotional, material, financial, and environmental stressors through case management, referrals, and social support.

Under the Department of Prevention & Human Services, you will conduct intakes, coordinate with partners, and document encounters in the MySeniorCenter system, while fostering accessible, compassionate service.