Community Case Manager: Connect Resources & Support

Town of Ashland, MA.; Ashland (MA); On-site; USD 58,000 - 60,000; Full time

Job summary

The Town of Ashland seeks a Case Manager to assist residents in accessing resources and navigating social services within the Department of Prevention & Human Services. The role emphasizes intake, referrals, and connecting clients to community supports.

A successful candidate will have a Bachelor's in Social Work, Psychology, or related field, with 1–3 years of experience. Strong interpersonal skills, confidentiality, and the ability to document in the MySeniorCenter system are essential.

Qualifications

• Bachelor's degree in Social Work, Psychology or Human Services related field; Master’s in Social Work preferred.
• 1-3 years of progressively responsible experience in a human service related agency.
• Ability to understand mobility, poverty and related factors affecting residents.

Responsibilities

• Serve as primary applicant screener and liaison to the Ashland Emergency Fund.
• Liaise with Ashland Food Pantry to ensure continuum of patron services.
• Assist residents with SNAP/EBT benefit applications.
• Assist residents with Fuel Assistance applications.
• Support Holiday Assistance Program and Thanksgiving Meal Program implementations.
• Participate in Hoarding Task Force and Substance Response and Support Team activities.
• Conduct intakes and needs assessments; provide referrals and follow-up.

Skills

Case management

Communication

Confidentiality

Bilingual (Spanish/Portuguese)

Education

Bachelor's degree in Social Work / Psychology / Human Services

Master's degree in Social Work preferred

Tools

MySeniorCenter database

Job description

The Town of Ashland seeks a Case Manager to assist residents in accessing resources and navigating social services within the Department of Prevention & Human Services. The role emphasizes intake, referrals, and connecting clients to community supports.

A successful candidate will have a Bachelor's in Social Work, Psychology, or related field, with 1–3 years of experience. Strong interpersonal skills, confidentiality, and the ability to document in the MySeniorCenter system are essential.