Community Case Manager (CCM)

Capacity Path; Polk City (FL); On-site; USD 34,440 - 44,083; Part time

Benefits offered by this job

Hourly Rate: $25-32

Dynamic team environment

Opportunity to make a difference

Job summary

A supportive community organization is looking for Community Case Managers to assist in disaster recovery efforts in hurricane-impacted areas. This role involves fostering relationships, providing support, and managing field operations. Ideal candidates will have strong interpersonal skills and experience working independently. The position lasts 8-10 weeks, requiring 32-40 hours per week and includes a competitive hourly rate. You will contribute to impactful community recovery efforts during a crucial time.

Qualifications

• Comfortable working independently with minimal supervision.
• Reliable transportation and ability to travel within assigned counties.
• Experience in high-stress environments preferred.

Responsibilities

• Serve as the primary liaison to assigned organizations across counties.
• Conduct regular visits and maintain relationships with partner organizations.
• Complete weekly reports detailing activities and progress.

Skills

Strong interpersonal skills

Emotional intelligence

Organizational skills

Ability to work independently

Experience in disaster response

Education

Background in social work or related field

Tools

Personal laptop

Working vehicle

Working cell phone

Job description

• Role Type: Independent Contractor

NOTE – This short term contract job involves frequent driving travel in multiple storm impacted counties. We are looking for people who currently reside in these hurricane impacted areas.

Role Summary

Community Case Managers (CCM) serve as relationship-based support partners to disaster case management and other supportive responding organizations during long-term recovery from Hurricanes Helene and Milton. This role blends disaster case management support, workforce care, and crisis-informed accompaniment. CCMs operate independently across assigned counties, building trusted relationships with partner organizations, offering informal debriefing and support, delivering brief workshops, and ensuring consistent presence over the duration of the project, approximately 8-10 weeks.

This is not a traditional case management role, nor a clinical therapy role. It is a field-based, relational systems support role grounded in Capacity Path's crisis-informed and resilience-oriented framework. It is about building connections that can foster healing, endurance, and strength to help others recover. In some ways this work may feel like outside sales, because you will be traveling to check in on your clients, building new relationships, and becoming a trusted support for them. There is nothing to sell, but that kind of interpersonal and outreach dynamics are what will drive this phase of this project.

Why this role is different

This role will allow you to make a direct and immediate positive impact on the people, organizations, and communities that you work with. It is a fast paced and incredible chance to assist in long term recovery building strength and resiliency with the relationships you develop. It will involve moments of pressure to find the most important avenues of impact, and a lot of social engagement.

This role is not for shy people who don't want to interact with people and initiate conversations with our partner orgs on a daily basis.

Core Responsibilities

Relationship & Field Engagement

• Serve as the primary Capacity Path Relief liaison to assigned organizations across 2-4 counties
• Conduct regular in-person visits and virtual check-ins with partner Disaster Case Management organizations
• Build trusted relationships with organizational leadership, supervisors, and frontline staff
• Provide consistent presence and continuity throughout the project period

Support & Capacity-Building

• Offer informal debriefing and supportive conversations to staff impacted by disaster-related stress
• Provide light, crisis-informed workshops or brief interventions during staff meetings (in-person or virtual)
• Identify emerging needs, stressors, and system challenges within partner organizations and work to alleviate
• Connect organizations to additional resources or internal supports as appropriate
• Interact with Capacity Path Relief therapeutic staff to build bridges of connection and enhanced support for your field partner orgs

Autonomous Field Operations

• Independently manage assigned relationships and create effective self-directed schedules
• Maintain professional boundaries while operating in a highly relational support role
• Represent Capacity Path Relief's values, tone, and framework consistently in the field
• Be responsible for timelines, results, and impacts in the areas you serve

Reporting & Accountability

• Complete weekly written reports for each assigned organization, including:
• Organizations visited
• Primary and secondary contacts
• Number of individuals supported
• Activities provided
• Current status and observed progress
• Notable needs, trends, or challenges
• Participate in daily team check-in calls (minimum four days per week)
• Rotate facilitation of team check-in calls as scheduled

Requirements

Timeframe & Commitment

• Role Type: Independent Contractor
• Duration: 8-10 weeks (based on funding)
• Expected Commitment: 32-40 hours/week, 4-6 days
  • 3-4 days/week in-person (fuel stipend)
  • 1-2 days/week virtual engagement + reporting
• Temporary, grant-funded position
• Combination of:
  • In-person field visits across assigned counties
  • Virtual engagement, reporting, and team calls
• Evening or weekend work is not typical but may occur occasionally based on organizational needs

Characteristics of a great candidate

• Calm, grounded, and relational
• Comfortable holding space without "fixing"
• Able to build trust quickly without over-promising
• Organized enough to document work without being rigid
• Resilient and self-regulated in emotionally charged environments
• Background in social work, counseling, psychology, coaching, community health, or related field is very helpful
• Strongly preferred:
  • Disaster case management
  • Long-term recovery programs
  • VOAD / FEMA / state recovery ecosystem exposure

Required Qualifications

• Strong interpersonal skills and emotional intelligence
• Comfortable working independently with minimal supervision
• Reliable transportation and ability to travel within assigned counties
• Strong written communication skills for weekly reporting
• Experience in disaster response, community-based work, or high-stress human services environments strongly preferred
• Dealbreaker – Need working vehicle for field visits, personal laptop for reports and workshops, and working cell phone

Benefits

Compensation

• Hourly Rate: $25-32/hour (commensurate with experience)
• Pay Structure: Temporary, grant-funded position
• Pay Schedule: Biweekly, Invoicing required

You will get to work on a great team, with some intense and beautiful work for a short period of time, but will make a REAL difference in people's lives. You will be building upon the work we accomplished in Phase one, where we had 7 facilitators provide resilience workshops throughout the disaster impacted region and made meaningful inroads with 2000+ people. This is work that you will love! We are ready to meet you and to have you lead the charge for real healing and support for this next phase!