DCM Case Manager - St Augustine

Endeavors; Saint Augustine (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Endeavors is seeking a Disaster Case Manager in Florida to support individuals and families affected by disasters. You will conduct outreach, complete assessments, and collaborate on recovery plans with clients, coordinating services and resources to address unmet needs.

The role requires empathetic communication, accurate documentation, and occasional travel to disaster sites. A Bachelor's in a related field is preferred, with bilingual English/Spanish helpful for client interactions.

Qualifications

• Bachelor’s degree in behavioral sciences, human services, or social services is preferred.
• High School diploma or GED with 3 years of relevant experience is acceptable.
• Bilingual English/Spanish skills are preferred for client interactions.

Responsibilities

• Outreach to disaster-affected clients to assess needs.
• Complete eligibility assessments and intake.
• Conduct home visits and provide ongoing support.
• Develop recovery plans addressing unmet needs with clients.
• Monitor progress and follow up on services and goals.
• Assist clients in identifying and securing available benefits and resources.
• Maintain accurate case records and documentation.
• Prepare reports for supervisor and program management.

Skills

Empathy

Communication

Documentation

Bilingual English/Spanish

Education

Bachelor’s degree in behavioral sciences, human services, or social services

High School diploma or GED with 3 years relevant experience

Tools

Case management software

Job description

Job Purpose

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs, developing recovery plans, and connecting clients to appropriate resources and services. The Disaster Case Manager ensures clients’ needs are met in a timely, efficient, and empathetic manner while maintaining accurate documentation and adhering to program requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate exceptional customer service, placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Education

• Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.
• Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience.

Experience

• Bachelor’s degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments. Experience working in multi-disciplinary teams to develop case plans is strongly preferred.
• High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• Additional skills: Bilingual communication skills (English/Spanish) are preferred.

Attendance

Must maintain regular and reliable attendance as determined by the employer’s standards.

Licenses

Driver’s License with clear record required.

Other Requirements

• Must be available and willing to travel to various locations with such frequency as the business need dictates.
• Must be available and willing to work nights, weekends and holidays as required to meet business needs, including deployment within 24 hours to disaster locations for as long as 2-4 weeks.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

EEO & Accommodations Statement

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need assistance with accommodations or the application process, please contact [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.