Disaster Workforce Engagement Program Manager

American Red Cross; Anchorage (AK); On-site; USD 67,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with 6% match

PTO: Starting at 15 days a year

11 paid holidays

Job summary

The American Red Cross in Anchorage is seeking a Disaster Workforce Engagement Manager to guide trained volunteers in delivering comfort and care during disasters. You will build, sustain, and energize a diverse volunteer network, coordinate with volunteer services staff, and deploy regionally at least once a year, ensuring readiness and resilience.

This role requires a Bachelor's degree, 5+ years leading volunteer teams, strong communication, and travel willingness; a valid driver's license is

Qualifications

• Bachelor's degree required or equivalent combination of education and related experience.
• Minimum 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Travel may be required; deployment to disaster operations outside the assigned region is required.
• A current valid driver's license and good driving record is required.

Responsibilities

• Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming and ensure services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically.
• Support the Program: Assist with the successful implementation of specific disaster cycle services program activities or functions within an assigned geographic area.
• Mission Capacity Building: Engage disaster volunteers who are the primary workforce and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response to local home fires or other assigned tasks within the geographic area.
• Know Your Communities: Act as the local point of contact for partners and communities, partnering with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.

Skills

Volunteer management

Team leadership

Communication

Cross-cultural collaboration

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Disaster Workforce Engagement Manager

As a Disaster Workforce Engagement Manager, you will guide, lead, and support teams of trained volunteers to deliver comfort and care in times of disaster. Primary responsibilities include building, sustaining, and energizing the volunteer workforce to create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development, and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment.

Key Responsibilities

• Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer‑led disaster cycle services programming and ensure services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically.
• Support the Program: Assist with the successful implementation of specific disaster cycle services program activities or functions within an assigned geographic area.
• Mission Capacity Building: Engage disaster volunteers who are the primary workforce and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer‑led Disaster Action Team response to local home fires or other assigned tasks within the geographic area.
• Know Your Communities: Act as the local point of contact for partners and communities, partnering with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.

What You Need to Succeed

• Bachelor's degree required, or equivalent combination of education and related experience.
• Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Travel: Travel may be required. For positions applicable to Disaster Services, deployment to disaster operations outside the assigned region is required.
• A current valid driver's license and good driving record is required.

Skills and Abilities

• Ability to coordinate staff and volunteer activities.
• Excellent interpersonal, verbal, and written communication skills.
• Proven record of accomplishment of collaboration with diverse groups and individuals representative of all demographics in the community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Residency Requirements

• Chapter‑based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.
• Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

Preferred Qualifications

• Strong organizational skills with attention to detail.
• Experience supporting and engaging volunteers.
• Background in program development is preferred.
• Flexibility and adaptability in a dynamic environment.

Compensation

The salary range for this position is $67,000 to $73,000. Salary may be influenced by geographic location, specific skills, years of experience, and comparison to other employees in this role.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays, including six core holidays and five floating holidays
• 401(k) with 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.