Disaster Case Manager

Civix, Inc.; Kaufman (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A professional services and technology firm is seeking a Case Manager to assist disaster-impacted homeowners in Texas. This role involves explaining federally funded program options and helping applicants with the eligibility process. The ideal candidate has 1+ years of experience in recovery programs and a background in housing support. This position is primarily on-site with potential travel required.

Qualifications

• 1+ years of experience with large-scale recovery programs is required.
• Prior experience working with disaster-impacted individuals or in housing is preferred.

Responsibilities

• Assist disaster-impacted homeowners in program eligibility.
• Review applications to ensure completion and eligibility.
• Prepare and maintain electronic correspondence and documentation.

Skills

Communication skills

Problem-solving

Time management

Familiarity with disaster recovery programs

Flexibility

Education

Bachelor’s degree from an accredited college or university

Job description

Description

Company Background

Civix Consulting Group (CCG) is a professional services and technology firm with office locations and projects throughout the United States. Our portfolio includes projects within urban planning, housing, economic development, community engagement, disaster recovery, mitigation, and grants management.

Position Description

CCG is currently seeking candidates for Case Manager positions to assist disaster‑impacted homeowners in the state of Texas as they recover from the severe storms of 2024, including Hurricane Beryl. Case Managers will assist program applicants by explaining the specific federally funded program options available and helping applicants navigate the program eligibility process.

Location

Case Management positions will be located on‑site within several areas of Texas. Some travel to satellite locations to assist homeowners may be required and mileage to those locations will be reimbursed.

General Responsibilities

• Maintain familiarity with all program requirements in addition to state and federal regulations.
• Assist potential applicants by informing them of the program requirements.
• Assist applicants by explaining the necessary documentation to participate in the program.
• Review applications to ensure completion and preliminary eligibility.
• Analyze information, develop spreadsheet reports, and verify information.
• Research issues and coordinate with senior staff as necessary to resolve barriers.
• Manage caseload while communicating with individuals via phone and email.
• Prepare, upload, and maintain all electronic correspondence and documentation for program activities, including electronic note‑taking.
• Coordinate and communicate effectively with disaster‑impacted individuals and colleagues.
• Maintain familiarity with disaster impacts and assistance available to individuals impacted by disasters.
• Manage files throughout the program lifecycle.
• Provide support to other team members as necessary.
• Identify, analyze, and solve problems.
• Maintain a positive attitude and a high degree of flexibility.
• Effectively manage time and multitask.

Requirements

Experience

• 1 or more years’ experience with large‑scale recovery programs is required.
• Prior experience working with disaster‑impacted individuals or in housing is preferred.

Education

• A bachelor’s degree from an accredited college or university is preferred.