Disaster Case Manager

Civix, Inc.; Beaumont (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading consulting firm is looking for a Case Manager to assist disaster-affected homeowners in Texas following severe storms. The successful candidate will explain federally funded program options, help clients navigate eligibility processes, and ensure application completeness. Preferred qualifications include a bachelor's degree and experience in recovery programs, with essential skills in communication and time management. This role requires on-site work with some travel involved.

Qualifications

• 1+ years experience with large-scale recovery programs required.
• Experience working with disaster-impacted individuals preferred.

Responsibilities

• Maintain familiarity with program requirements.
• Assist applicants with program documentation.
• Review applications for completion and eligibility.
• Manage caseload and communicate with individuals.
• Prepare and maintain electronic correspondence.

Skills

Communication

Multitasking

Problem-solving

Time management

Education

Bachelor's degree from an accredited college or university

Job description

Company Background

Civix Consulting Group (CCG) is a professional services and technology firm with office locations and projects throughout the United States. Our portfolio includes projects within urban planning, housing, economic development, community engagement, disaster recovery, mitigation, and grants management.

Position Description

CCG is currently seeking candidates for Case Manager positions to assist disaster‑impacted homeowners in the state of Texas as they recover from the severe storms of 2024, including Hurricane Beryl. Case Managers will assist program applicants by explaining the specific federally funded program options available and helping applicants navigate the program eligibility process.

Location

Case Management positions will be located on‑site within several areas of Texas. Some travel to satellite locations to assist homeowners may be required and mileage to those locations will be reimbursed.

General Responsibilities

• Maintain familiarity with all program requirements in addition to state and federal regulations.
• Assist potential applicants by informing them of the program requirements.
• Assist applicants by explaining the necessary documentation to participate in the program.
• Review applications to ensure completion and preliminary eligibility.
• Analyze information, develop spreadsheet reports, and verify information.
• Research issues and coordinate with senior staff as necessary to resolve barriers.
• Manage caseload while communicating with individuals via phone and email.
• Prepare, upload, and maintain all electronic correspondence and documentation for program activities, including electronic note‑taking.
• Coordinate and communicate effectively with disaster‑impacted individuals and colleagues.
• Maintain familiarity with disaster impacts and assistance available to individuals impacted by disasters.
• Manage files throughout the program lifecycle.
• Provide support to other team members as necessary.
• Identify, analyze, and solve problems.
• Maintain a positive attitude and a high degree of flexibility.
• Effectively manage time and multitask.

Requirements

Experience

• 1 or more years’ experience with large‑scale recovery programs is required.
• Prior experience working with disaster‑impacted individuals or in housing is preferred.

Education

• A bachelor’s degree from an accredited college or university is preferred.