Community Case Coordinator

macombgov; United States; On-site; USD 41,000 - 53,000; Full time

Job summary

Macomb County is seeking a Case Specialist to coordinate services for clients by conducting intake assessments and interviewing for program eligibility.

You will support emergency services, financial literacy, weatherization, transportation, food programs, housing stability and utility assistance, ensuring proper documentation and referrals. This role emphasizes outreach, case management, and compassionate service delivery.

Qualifications

• Associate's degree from an accredited college or university in Human Services, Social Work, Business or a related field
• One (1) year of experience working in human services with populations experiencing poverty
• Bachelor's degree in Human Services, Social Work, Business or a related field is preferred

Responsibilities

• Processes applications for assistance and verify documents necessary for multiple programs
• Provides clients with case management and follow-up to ensure self-sufficiency
• Reviews and evaluates client circumstances and documentation
• Advocates on behalf of low-income individuals and families to community organizations, service providers and institutions
• Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, DHHS, other community partner agencies, and municipalities
• May conduct community outreach for programs and participate in meetings as assigned
• Maintains accurate electronic and/or paper files and responds to client inquiries and complaints
• Answers and records telephone information pertaining to crisis interventions and pre-screening of customer information
• Maintains knowledge of organizations that provide community services; uses directories and resource guides
• Operates automobile while performing assigned duties

Skills

Organizational skills

Interpersonal skills

Time management

Communication

Education

Associate's degree in Human Services

Bachelor's degree preferred

Tools

Windows

Word

Excel

PowerPoint

Job description

Macomb County is seeking a Case Specialist to coordinate services for clients by conducting intake assessments and interviewing for program eligibility.

You will support emergency services, financial literacy, weatherization, transportation, food programs, housing stability and utility assistance, ensuring proper documentation and referrals. This role emphasizes outreach, case management, and compassionate service delivery.