Case Specialist

macombgov; United States; On-site; USD 41,000 - 53,000; Full time

Job summary

Macomb County is seeking a Case Specialist to coordinate services for clients by conducting intake assessments and interviewing for program eligibility.

You will support emergency services, financial literacy, weatherization, transportation, food programs, housing stability and utility assistance, ensuring proper documentation and referrals. This role emphasizes outreach, case management, and compassionate service delivery.

Qualifications

• Associate's degree from an accredited college or university in Human Services, Social Work, Business or a related field
• One (1) year of experience working in human services with populations experiencing poverty
• Bachelor's degree in Human Services, Social Work, Business or a related field is preferred

Responsibilities

• Processes applications for assistance and verify documents necessary for multiple programs
• Provides clients with case management and follow-up to ensure self-sufficiency
• Reviews and evaluates client circumstances and documentation
• Advocates on behalf of low-income individuals and families to community organizations, service providers and institutions
• Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, DHHS, other community partner agencies, and municipalities
• May conduct community outreach for programs and participate in meetings as assigned
• Maintains accurate electronic and/or paper files and responds to client inquiries and complaints
• Answers and records telephone information pertaining to crisis interventions and pre-screening of customer information
• Maintains knowledge of organizations that provide community services; uses directories and resource guides
• Operates automobile while performing assigned duties

Skills

Organizational skills

Interpersonal skills

Time management

Communication

Education

Associate's degree in Human Services

Bachelor's degree preferred

Tools

Windows

Word

Excel

PowerPoint

Job description

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

Case Specialist

SALARY:

$41,328.19 - $53,454.55

DEPARTMENT:

Macomb Community Action

Opening Date:

09/22/2026

Closing Date:

10/06/2026 12:00 a.m.

FLSA Status:

Non-exempt - overtime pursuant to collective bargaining agreement and/or Human Resources policy

Employment Relationship:

Just cause subject to probationary period

GENERAL SUMMARY

Under direction, provides coordination of services for clients by conducting intake assessments and interviewing clients for program eligibility. Assists with the following programs: emergency services, money management and financial literacy, weatherization assistance, transportation, food programs, housing stability and homelessness assistance programs, and utility assistance programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Processes applications for assistance and verify documents necessary for multiple programs.
• Provides clients with case management and follow-up to ensure self-sufficiency.
• Reviews and evaluates client circumstances and documentation.
• Advocates on behalf of low-income individuals and families, to community organizations, service providers and institutions.
• Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, Department of Health and Human Services, other community partner agencies, and municipalities.
• May conduct community outreach for programs and participate in meetings as assigned.
• Maintains accurate electronic and/or paper files by processing applications, keeps case history files current and responds to client inquiries and complaints.
• Answers and records telephone information pertaining to crisis interventions, pre-screening of customer information, customer follow up and the completion of forms.
• Maintains knowledge of organizations that provide community services; seeks referral information using directories and resource guides.
• Operates automobile while performing assigned duties.
• Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Associate's degree from an accredited college or university in Human Services, Social Work, Business or a related field
• One (1) year of experience working in human services with populations experiencing poverty

Preferred Education and Experience

• Bachelor's degree from an accredited college or university in Human Services, Social Work, Business or a related field

Required Licenses or Certifications

• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of: Community resources, human service agencies, programs and services available for veterans and other disadvantaged populations including homeless individuals, Various software and computer skills: Windows, Word, Excel and PowerPoint, Modern office procedures, methods and computer equipment

Skill in: Organizational and initiative skills, including the ability to multi-task and manage time wisely, Interpersonal skills necessary to develop and maintain effective and appropriate working relationships, Performing a variety of duties, often changing from one task to another of a different nature, Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to: Meet schedules and deadlines of the workload, Understand and carry out oral and written directions, Work independently and meet deadlines with minimal supervision, Establish and maintain effective relationships with staff, state and local agencies, Work with diverse populations, Accurately organize and maintain paper documents and electronic files, Maintain the confidentiality of information and professional boundaries, Effectively speak, write and understand the English language, Effectively speak, write and understand a language other than English is preferred, Conduct oneself with tact and courtesy

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Work Environment

• Office or similar indoor environment: F/C
• Outdoor environment: O
• Street environment (near moving traffic): N/S
• Construction site: N/S
• Confined space: N/S

Exposures

• Individuals who are hostile or irate: O
• Individuals with known violent backgrounds: O
• Extreme cold (below 32 degrees): N/S
• Extreme heat (above 100 degrees): N/S
• Communicable diseases: N/S
• Moving mechanical parts: N/S
• Fumes or airborne particles: N/S
• Toxic or caustic chemicals, substances