Case Specialist

Macomb-County-Government; Michigan; On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

No premium health coverage

Job summary

Macomb County Government seeks a Case Specialist to coordinate services for clients across emergency services, weatherization, food and housing programs. You will conduct intake assessments and screen eligibility, documenting case details and following up to promote self-sufficiency.

The role requires an Associate’s degree in Human Services, Social Work, Business or a related field and at least 1 year of experience in human services. A Bachelor’s degree is preferred.

Qualifications

• Associate’s degree in a related field is required.
• 1 year of experience in human services with poverty populations.
• Bachelor’s degree preferred.

Responsibilities

• Coordinate services for clients by conducting intake assessments and determining program eligibility.
• Provide case management and follow-up to promote self-sufficiency.
• Advocate with partner agencies and community organizations on behalf of clients.
• Maintain accurate electronic and/or paper files and respond to inquiries.

Skills

Interpersonal skills

Organization

Time management

Communication

Education

Associate’s degree in Human Services, Social Work, Business or related field

Bachelor’s degree in Human Services, Social Work, Business or related field

Job description

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.CLASSIFICATION TITLE:Case SpecialistSALARY:$41,328.19 - $53,454.55DEPARTMENT:Macomb Community ActionOpening Date:09/22/2026Closing Date:10/06/2026 12:00 a.m.FLSA Status: Non-exempt - overtime pursuant to collective bargaining agreement and/or Human Resources policyEmployment Relationship: Just cause subject to probationary periodGENERAL SUMMARYUnder direction, provides coordination of services for clients by conducting intake assessments and interviewing clients for program eligibility. Assists with the following programs: emergency services, money management and financial literacy, weatherization assistance, transportation, food programs, housing stability and homelessness assistance programs, and utility assistance programs.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESProcesses applications for assistance and verify documents necessary for multiple programs.Provides clients with case management and follow-up to ensure self-sufficiency.Reviews and evaluates client circumstances and documentation.Advocates on behalf of low-income individuals and families, to community organizations, service providers and institutions.Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, Department of Health and Human Services, other community partner agencies, and municipalities.May conduct community outreach for programs and participate in meetings as assigned.Maintains accurate electronic and/or paper files by processing applications, keeps case history files current and responds to client inquiries and complaints.Answers and records telephone information pertaining to crisis interventions, pre-screening of customer information, customer follow up and the completion of forms.Maintains knowledge of organizations that provide community services; seeks referral information using directories and resource guides.Operates automobile while performing assigned duties.Performs related duties as assigned.QUALIFICATIONSRequired Education and ExperienceAssociate’s degree from an accredited college or university in Human Services, Social Work, Business or a related fieldOne (1) year of experience working in human services with populations experiencing povertyPreferred Education and ExperienceBachelor’s degree from an accredited college or university in Human Services, Social Work, Business or a related fieldRequired Licenses or CertificationsPossession of a valid Michigan driver’s license and operable, insured automobile for authorized travelCOMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:Community resources, human service agencies, programs and services available for veterans and other disadvantaged populations including homeless individualsVarious software and computer skills: Windows, Word, Excel and PowerPointModern office procedures, methods and computer equipmentSkill in:Organizational and initiative skills, including the ability to multi-task and manage time wiselyInterpersonal skills necessary to develop and maintain effective and appropriate working relationshipsPerforming a variety of duties, often changing from one task to another of a different naturePerforming basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratiosAbility to:Meet schedules and deadlines of the workloadUnderstand and carry out oral and written directionsWork independently and meet deadlines with minimal supervisionEstablish and maintain effective relationships with staff, state and local agenciesWork with diverse populationsAccurately organize and maintain paper documents and electronic filesMaintain the confidentiality of information and professional boundariesEffectively speak, write and understand the English languageEffectively speak, write and understand a language other than English is preferredConduct oneself with tact and courtesyWORK ENVIRONMENT/CONDITIONS: The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.N/S =Never/Seldom O =Occasionally F/C = Frequently/ContinuouslyWork EnvironmentOffice or similar indoor environment: F/COutdoor environment: OStreet environment (near moving traffic): N/SConstruction site: N/SConfined space: N/SExposuresIndividuals who are hostile or irate: OIndividuals with known violent backgrounds: OExtreme cold (below 32 degrees): N/SExtreme heat (above 100 degrees): N/SCommunicable diseases: N/SMoving mechanical parts: N/SFumes or airborne particles: N/SToxic or caustic chemicals, substances, or waste: N/SLoud noises (85+ decibels): N/SBlood Borne Pathogens: N/SPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.N/S =Never/Seldom O =Occasionally F/C = Frequently/ContinuouslyDemand :Balancing on even or uneven surfaces/ground: N/SBending (forward or backward bending at the waist): OClimbing up or down stairs, ladders, scaffolding and platforms: N/SCrawling (moving about on hands and knees). Inspecting in confined spaces: N/SDigging: N/SDriving on sealed and unsealed roads: OGrasping, gripping, holding, clasping with fingers or hands: OKneeling to work at low levels: N/SManual Dexterity (fine finger movements i.e., keyboard operating, writing): F/CLift/Carry/Move objects from one level/position to another up to 35 pounds: OPush/Pull objects away from or towards the body: OReaching overhead (arms raised above the shoulder) or forward reaching (arms extended): OSitting in a seated position during the task performance: F/CStanding in an upright position without movement: OWalking considerable distances in the facility on multiple surfaces: ORunning considerable distances in the facility on multiple surfaces: N/SGENERAL REQUIREMENTS AND DISCLAIMERSComplies with P.A. 390, as amended, known as the State's Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by these statutes.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.GRANT OR EXTERNALLY FUNDED POSITION – This position will continue only if sufficient grant or external funds are provided.This position is represented by the United Auto Workers Local 889 bargaining unit. Therefore, there may be contract language to be considered in the recruitment process.