Community Care Coordinator - West Suburbs IL

Open Arms Solutions; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Open Arms Solutions in the Chicago area is seeking a Community Care Coordinator to ensure exceptional in-home care and client satisfaction. You will manage client plans, coordinate with families and caregivers, and oversee care delivery with a focus on personalized service.

Ideal candidates have 3–5 years in high-touch roles within senior care or hospitality, CNA preferred, and proficiency with WellSky and Microsoft Office 365. Travel up to 50% and lifting up to 50 lbs are expected.

Qualifications

• 3-5 years in a high-touch, client-facing role in senior care or hospitality.
• CNA certification strongly preferred.
• Care management experience and caregiver team support.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of ADLs/IADLs for senior care clients.
• Experience in private duty/home care service.
• Excellent organizational skills and attention to detail.
• Proactive, service-oriented mindset with passion for extraordinary care.
• Proficiency in WellSky and Microsoft Office 365.
• Valid driver’s license and ability to lift up to 50 pounds.
• Travel up to 50%.

Responsibilities

• Conduct in-depth consultations and assessments to tailor care plans.
• Guide intake process, agency registration, care planning, budgeting.
• Manage a client caseload as main point of contact.
• Provide emergency coverage for client shifts as needed.
• Support hiring, training, and mentoring caregivers.
• Match clients with caregivers based on skills and preferences.
• Perform regular quality assurance visits and check-ins.
• Anticipate evolving client needs and offer proactive solutions.
• Coordinate between clients, families, service teams, and scheduling.
• Maintain confidential records for clients and caregivers.
• Participate in process improvement and system implementations.

Skills

Client relations

Care coordination

Caregiver support

Communication

Problem-solving

Organization

Education

CNA certification

Tools

WellSky

Microsoft Office 365

Job description

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers.

Hours: Monday-Friday, Fulltime.

About The Role

The Care Coordinator is a key member of the Open Arms Solutions team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers throughout the West Suburbs, extending from Oak Brook, Elmhurst and other surrounding areas. The ideal candidate is proactive, empathetic, highly organized, and experienced in the senior care service industry, with strong skills in client relations, care coordination, and caregiver support.

Responsibilities

• Conduct in-depth, personalized consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs.
• Guide clients and families through the intake process, including agency registration, care planning, and budgeting for ongoing in-home services.
• Manage a select caseload of clients as the main point of contact, overseeing all aspects of their care and ensuring a seamless, high-quality experience.
• Provide coverage for client shifts on an emergency basis when scheduled caregivers are unable to work.
• Support hiring decisions and assist in training and mentoring caregivers to meet the high standards of concierge-level service.
• Match clients with caregivers based on skill set, experience, personality, and lifestyle preferences to promote strong, lasting relationships.
• Conduct regular quality assurance visits and check-ins to confirm that care plans are being followed and that clients and families are fully satisfied.
• Anticipate evolving client and family needs and offer proactive solutions and personalized recommendations.
• Act as a dedicated liaison between clients, families, customer service, and scheduling teams to promote clear communication and timely resolution of issues.
• Maintain accurate, thorough, and confidential records for both clients and caregivers.
• Participate in process improvement, system implementation, and integration projects as a super-user of key cloud-based business systems.

Qualifications

• 3-5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
• CNA certification is strongly preferred.
• Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.
• Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience working in a private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
• Proficiency in WellSky or other care management software and Microsoft Office 365.
• Ability to lift up to 50 pounds.
• Valid driver’s license and reliable, professional transportation.
• Travel is required up to 50%.

Why Join Us?

At Open Arms Solutions, we value our team as much as we value our clients. You'll be part of a supportive and collaborative environment where your contributions are recognized and your passion for care is celebrated. We offer a competitive hourly wage and the opportunity to make a meaningful impact every day.