Care Coordinator - Senior Care, Client-Focused Leader

Socket.dev; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly wage

Travel up to 50%

Job summary

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to help clients live independently and with dignity at home.

You will conduct in-depth assessments, coordinate care, support caregivers, manage a caseload, and ensure seamless communication between clients, families, and scheduling.

This full-time role requires 3–5 years in a high-touch client-facing setting, CNA preferred, ability to lift 50 lbs, valid driver’s license, and up to 50% travel.

Qualifications

• 3–5 years in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
• CNA certification strongly preferred.
• Proven experience in care management and leading a team of caregivers.
• Strong communication, interpersonal, and problem-solving skills with discretion.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience in private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
• Proficiency in WellSky or other care management software and Microsoft Office 365.
• Ability to lift up to 50 pounds.
• Valid driver's license and reliable transportation.
• Travel up to 50%.

Responsibilities

• Conduct in-depth consultations and assessments to develop tailored care plans addressing medical, functional, and lifestyle needs.
• Guide clients and families through intake, registration, care planning, and budgeting for ongoing in-home services.
• Manage a select caseload as the main contact, ensuring a seamless, high-quality experience.
• Provide coverage for client shifts on an emergency basis when scheduled caregivers cannot work.
• Support hiring decisions and assist in training and mentoring caregivers to meet concierge-level standards.
• Match clients with caregivers based on skills, experience, personality, and lifestyle preferences.
• Conduct regular quality assurance visits and check-ins to confirm plans are followed and clients are satisfied.
• Anticipate evolving client needs and offer proactive solutions and personalized recommendations.
• Act as liaison between clients, families, customer service, and scheduling teams for clear communication.
• Maintain confidential records for clients and caregivers.
• Participate in process improvements and system implementations as a super-user of cloud-based systems.

Skills

Client relations

Care coordination

Caregiver support

Communication

Problem-solving

Organizational skills

Proactive mindset

Education

CNA certification

Tools

WellSky

Microsoft Office 365

Job description

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to help clients live independently and with dignity at home.

You will conduct in-depth assessments, coordinate care, support caregivers, manage a caseload, and ensure seamless communication between clients, families, and scheduling.

This full-time role requires 3–5 years in a high-touch client-facing setting, CNA preferred, ability to lift 50 lbs, valid driver’s license, and up to 50% travel.