Community Care Coordinator: Dental Access Advocate

Apple Tree Dental; Rochester (MN); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Apple Tree Dental, a nonprofit group practice, seeks a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. You will work with facility staff to schedule on-site visits, manage patient records and insurance information, verify authorizations, and communicate treatment plans to families.

This role emphasizes teamwork, accessibility, and compassionate service in a mission-driven

Formación

• HS Diploma or GED required.
• Customer service, scheduling, and phone experience preferred.
• Dental office experience strongly preferred, but not required.

Responsabilidades

• Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits.
• Prepare the clinical provider schedules for on-site care visits.
• Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members.
• Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings.
• Enter monthly provider schedules into Open Dental and distribute to appropriate staff.
• Update facility records as needed.
• Confirm patient appointments, with family members and/or the facility staff.
• Scan and enter new and/or updated patient information.
• Enter and verify insurance plans, and document changes and updates accordingly.
• Perform pre and post quality assurance for appointments and send insurance claims.
• Send and follow up on treatment plans sent to families and update status accordingly.
• Send and follow up on insurance pre-authorizations and update status accordingly.
• Scan and process patient treatment information including fax correspondences.
• Discuss appointment and account information with patients and their responsible parties.

Conocimientos

Customer service

Scheduling

Phone experience

Educación

HS Diploma or GED

Herramientas

Open Dental

Descripción del empleo

Apple Tree Dental, a nonprofit group practice, seeks a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. You will work with facility staff to schedule on-site visits, manage patient records and insurance information, verify authorizations, and communicate treatment plans to families.

This role emphasizes teamwork, accessibility, and compassionate service in a mission-driven