Community Care Coordinator

Apple Tree Dental; Rochester (MN); On-site; USD 28,000 - 30,000; Full time

Job summary

Apple Tree Dental, a nonprofit group practice, seeks a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. You will work with facility staff to schedule on-site visits, manage patient records and insurance information, verify authorizations, and communicate treatment plans to families.

This role emphasizes teamwork, accessibility, and compassionate service in a mission-driven

Qualifications

• HS Diploma or GED required.
• Customer service, scheduling, and phone experience preferred.
• Dental office experience strongly preferred, but not required.

Responsibilities

• Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits.
• Prepare the clinical provider schedules for on-site care visits.
• Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members.
• Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings.
• Enter monthly provider schedules into Open Dental and distribute to appropriate staff.
• Update facility records as needed.
• Confirm patient appointments, with family members and/or the facility staff.
• Scan and enter new and/or updated patient information.
• Enter and verify insurance plans, and document changes and updates accordingly.
• Perform pre and post quality assurance for appointments and send insurance claims.
• Send and follow up on treatment plans sent to families and update status accordingly.
• Send and follow up on insurance pre-authorizations and update status accordingly.
• Scan and process patient treatment information including fax correspondences.
• Discuss appointment and account information with patients and their responsible parties.

Skills

Customer service

Scheduling

Phone experience

Education

HS Diploma or GED

Tools

Open Dental

Job description

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities

• Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
• Prepare the clinical provider schedules for on-site care visits
• Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
• Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
• Enter monthly provider schedules into Open Dental and distribute to appropriate staff
• Update facility records as needed
• Confirm patient appointments, with family members and/or the facility staff
• Scan and enter new and/or updated patient information
• Enter and verify insurance plans, and document changes and updates accordingly
• Perform pre and post quality assurance for appointments and send insurance claims
• Send and follow up on treatment plans sent to families and update status accordingly
• Send and follow up on insurance pre-authorizations and update status accordingly
• Scan and process patient treatment information including fax correspondences
• Discuss appointment and account information with patients and their responsible parties

Why Join Us?

• Meaningful Work - Make a difference in a mission-driven, patient-centered practice.
• Professional Growth - Gain valuable experience in a supportive team environment.
• Inclusive Workplace - Work in a welcoming setting where all contributions are valued.

Requirements

• HS Diploma or GED required
• Customer Service, scheduling, and phone experience preferred
• Dental office experience strongly preferred, but not required

$20 - $22 an hour