Community Benefits Specialist

Wake County; Raleigh (NC); Hybrid; USD 35,000 - 40,000; Full time

Job summary

Wake County Department of Social Services is seeking an Economic Benefits Technician to support the public by evaluating health care, Medicaid, Food and Nutrition Services, and related benefits for families and individuals.

Responsibilities include interviewing clients, entering recertifications in NC FAST, assisting with front desk registrations, and coordinating referrals to resources, with hybrid after training.

Qualifications

• High school diploma or GED required.
• One year of experience in human services preferred.
• Equivalent education and experience accepted.

Responsibilities

• Enter recertifications into NC FAST.
• Interview clients.
• Search clients in NC FAST and On Base before logging them in to see the person on duty for FNS team.
• Answer general questions via phone, email, or in person.
• Retrieve, prepare and process outgoing mail for scheduled pickup.
• Be alert to potential irate clients and notify appropriate staff.
• Scan documents that clients bring into On Base and help clients complete recertification if needed.

Skills

Microsoft Word

Excel

Customer service

Interviews

Spanish (fluent)

Active listening

Education

High school diploma or GED

Tools

NC FAST

On Base

Job description

Wake County Department of Social Services is seeking an Economic Benefits Technician to support the public by evaluating health care, Medicaid, Food and Nutrition Services, and related benefits for families and individuals.

Responsibilities include interviewing clients, entering recertifications in NC FAST, assisting with front desk registrations, and coordinating referrals to resources, with hybrid after training.