Economic Benefits Technician

Wake County; Raleigh (NC); Hybrid; USD 35,000 - 40,000; Full time

Job summary

Wake County Department of Social Services is seeking an Economic Benefits Technician to support the public by evaluating health care, Medicaid, Food and Nutrition Services, and related benefits for families and individuals.

Responsibilities include interviewing clients, entering recertifications in NC FAST, assisting with front desk registrations, and coordinating referrals to resources, with hybrid after training.

Qualifications

• High school diploma or GED required.
• One year of experience in human services preferred.
• Equivalent education and experience accepted.

Responsibilities

• Enter recertifications into NC FAST.
• Interview clients.
• Search clients in NC FAST and On Base before logging them in to see the person on duty for FNS team.
• Answer general questions via phone, email, or in person.
• Retrieve, prepare and process outgoing mail for scheduled pickup.
• Be alert to potential irate clients and notify appropriate staff.
• Scan documents that clients bring into On Base and help clients complete recertification if needed.

Skills

Microsoft Word

Excel

Customer service

Interviews

Spanish (fluent)

Active listening

Education

High school diploma or GED

Tools

NC FAST

On Base

Job description

What You'll Be Doing

The Economic Services team serves the public in a rewarding role that helps our community receive the crucial needs they must have to live happy healthy lives. Economic Services aids individuals and families in need by providing evaluation for health care during pregnancy and delivery, evaluation for Medicaid, health care and medicines for families with children, evaluation for Food and Nutrition Services for families and transportation. We are currently seeking a Economic Benefits Technician to join this hard working team and start making an impact in our community today.

The Economic Benefits Technician will aid clients that visit the Human Services facility at Swinburne, which includes research of the case in NC FAST and On Base, assisting with interviews, troubleshooting problem areas, referrals to appropriate resources and enter late recertifications into NC FAST. The position will also provide back up support to Customer Service Representatives on the team /front desk with client registration.

• Enter recertifications into NC FAST
• Interview clients
• Search clients in NC FAST and On Base before logging them in to see the person on duty for FNS team
• Answer general questions via phone, email, or in person
• Retrieve, prepare and process outgoing mail for scheduled pickup
• Be alert to potential irate clients and notify appropriate staff
• Scan documents that clients bring into On Base and help clients complete recertification if needed

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of experience in human services
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Fluency in Spanish
• NC FAST experience
• On Base experience
• One year of Customer Service experience in a Human Services or medical clinic setting
• Excellent customer service skills

How Will We Know You're 'The One'?

• Knowledge of Microsoft Office programs including Word and Excel
• Knowledge of and/or ability to learn Economic Services Program policy and NCFast navigation
• Exceptional customer service skills
• The ability to listen, react and respond appropriately to others, and to patiently and professionally assist demanding or emotional clientele

About This Position

Location: HSC Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: HYBRID after training is complete if applicable
Hiring Range: 25.70 - 28.83
Market Range: 25.70 - 31.96
Posting Closing Date: 7:00 pm on 9/29/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at‑large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.