Child Care Subsidy - Eligibility Caseworker I

Wake County; Raleigh (NC); On-site; USD 36,000 - 41,000; Full time

Job summary

Wake County seeks a Child Care Subsidy Eligibility Caseworker to determine initial and ongoing eligibility for childcare subsidies in Raleigh, NC. You will work with families and caregivers, providing information on needs, programs and services and liaising between the program and the community.

Preferred candidates will be familiar with the Child Care Subsidy program, proficient in NCFAST, and bilingual in Spanish/English. Regular hours, serving Wake County residents.

Qualifications

• High school degree or GED required.
• Two years of job-related experience required.
• Equivalent education and experience accepted.

Responsibilities

• Determine initial and ongoing eligibility for childcare subsidy.
• Serve as a liaison between families and the program.
• Provide information on needs, programs and services.
• Assist families and caregivers, ensuring accuracy and sensitivity.

Skills

Two years of job-related experience

Bilingual in Spanish/English

NCFAST proficiency

OnBase proficiency

Education

High school degree or GED

Equivalent education and experience accepted

Tools

NCFAST

OnBase

Job description

What You'll Be Doing

The Wake County Child Care Subsidy Program provides financial assistance to parents for their child care needs. The child care subsidy is based on an assessment of need, income and family size. Each county receives an annual allocation of state and federal funds used for subsidized child care services for its residents. Wake County also receives funding from the Wake County Smart Start Program. We provide information to the community on choosing and using quality child care. As a result of receiving quality child care through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently recruiting for a Child Care Subsidy Eligibility Caseworker to join our team!

The purpose of the Child Care Subsidy Eligibility Caseworker is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses. Parents who receive Child Care Subsidy are in need for the protection, care or developmental experiences of their child/children and fall in one of the following need categories: Work First, Employment, Education/Training, Child Protective Services, Foster Care, Developmental Needs, temporary homelessness or Child Welfare Services. The Child Care Subsidy Eligibility Caseworker is responsible for working with families and caregivers and providing information and assistance on needs, programs and services, and serving as a liaison between the program and the community. The strong candidate will be familiar with the Child Care Subsidy program and proficient in NCFast.

NOTE: Wake County Services actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED


• Two years of job-related experience


• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Experience with accurately determining eligibility for Child Care Subsidy


• Economic Benefit Technician experience in a ChildCare Subsidy program


• ESS case worker experience


• Proficient in NC FAST and OnBase or proficient with a document management software system


• Bilingual in Spanish/English

How Will We Know You're 'The One'?

• Expertise in handling frequent client contact, conveying information clearly and concisely in writing and verbally and maintaining positive relationships with clients through excellent interviewing and assessment skills


• Knowledge of Child Care Subsidy Program policy and general knowledge of Human Services/Social Services programs


• Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy


• Proficiency with basic computer skills and the aptitude to learn new software and web-based systems including NCFAST


• Ability to build and maintain ongoing, collaborative working relationships with coworkers to achieve the goals of the work unit


• Expertise in interpreting policy and translate in layman terms to the public


• Ability to observe, monitor, collect, and record data


• Ability to assess the accuracy, validity and integrity of data


• Expertise in developing and maintaining effective relationships with others in order to encourage and support open communication and teamwork

About This Position

Location: HSC SwinburneRaleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:15 am - 5:15 pm

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Posting Closing Date: 7:00 pm on 10/7/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at‑large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.