Community-Based Case Manager & Recovery Advocate

Apis Services, Inc.; Wilmington (DE); On-site; USD 52,000 - 70,000; Full time

Job summary

Apis Services, Inc. is seeking a Case Manager to assess participant needs, coordinate resources, and implement individualized service plans in collaboration with participants and teams.

You will advocate for access to supports, maintain confidentiality, and participate in rotating on‑call shifts to provide crisis intervention and support recovery goals.

This role emphasizes culturally responsive practice and requires a Bachelor's degree and at least two years' experience in human services.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field.
• Minimum of two (2) years of relevant human services or case management experience.
• Intermediate computer proficiency with electronic documentation systems.
• Valid driver’s license and reliable transportation.
• Ability to pass federal, state, and local background checks.

Responsibilities

• Participate as an active member of a multidisciplinary team from a person‑centered perspective.
• Conduct assessments and determine resources to meet individualized participant needs.
• Develop, implement, and review recovery plans with participants and supports.
• Provide community‑based case management focused on education, skill development, and access to resources.
• Advocate for participants to ensure access to services and supports.
• Develop and maintain relationships with community agencies to coordinate services.
• Identify service gaps and recommend strategies to improve outcomes.
• Complete assessments, treatment documentation, progress notes, and related records.
• Engage participants in treatment planning with collaborative documentation practices.
• Maintain participant confidentiality in accordance with HIPAA and policies.
• Deliver culturally responsive services respecting diverse backgrounds.
• Participate in rotating 24‑hour on‑call schedule and provide crisis intervention as needed.
• Deliver at least 75% of participant contacts in community settings.
• Perform other duties as assigned.

Skills

Strong assessment

Advocacy

Case management

Documentation

Communication

Crisis intervention

Education

Bachelor's degree in Human Services or related field

Tools

Electronic documentation systems

Job description

Apis Services, Inc. is seeking a Case Manager to assess participant needs, coordinate resources, and implement individualized service plans in collaboration with participants and teams.

You will advocate for access to supports, maintain confidentiality, and participate in rotating on‑call shifts to provide crisis intervention and support recovery goals.

This role emphasizes culturally responsive practice and requires a Bachelor's degree and at least two years' experience in human services.