Community Banking Relationship Specialist

Savers Bank; Charlton City (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Savers Bank in Charlton, MA seeks a Universal Banker to build relationships and provide banking solutions at the Charlton branch. This full-time role blends teller and personal banking duties to meet customers’ everyday and more complex needs.

You’ll drive deposits and lending opportunities, deliver excellent service, and contribute to community engagement while maintaining accurate records and compliance. A strong customer-first mindset and curiosity about financial products are essential.

Qualifications

• At least one year of relationship selling experience in banking or credit union.
• Customer-first approach and the confidence to start conversations, ask for business, and follow through.
• Experience with deposit accounts, consumer lending, wire transfers, and digital banking services.
• Strong attention to detail, sound judgment, and a commitment to accurate transactions and banking compliance.
• Comfort using banking systems, CRM tools, computers, and office equipment.

Responsibilities

• Grow customer relationships: Ask thoughtful questions, identify opportunities, and recommend deposit, lending, and digital banking solutions.
• Drive branch results: Follow up on opportunities, document sales activity in our CRM, and participate in branch campaigns and community events.
• Deliver excellent service: Open and maintain consumer and business accounts, assist with digital banking, and resolve customer questions with care and confidence.
• Support lending needs: Help customers with loan applications, advances, disbursements, payments, and payoffs.
• Keep the branch running smoothly: Process transactions accurately; balance your cash drawer; and assist with ATM, vault, recycler, and end-of-day activities.
• Protect our customers and the bank: Follow security, dual control, and compliance procedures; stay alert to potential fraud; and elevate unusual activity through the appropriate channels.
• Show up for the community: Represent Savers Bank through financial education, outreach, and volunteer opportunities.

Skills

Relationship selling

Customer service

Banking products knowledge

Communication skills

Education

High school diploma or equivalent

Business/Finance degree preferred

Tools

CRM systems

Microsoft Office

Job description

Savers Bank in Charlton, MA seeks a Universal Banker to build relationships and provide banking solutions at the Charlton branch. This full-time role blends teller and personal banking duties to meet customers’ everyday and more complex needs.

You’ll drive deposits and lending opportunities, deliver excellent service, and contribute to community engagement while maintaining accurate records and compliance. A strong customer-first mindset and curiosity about financial products are essential.