Universal Banker

Savers Bank; Charlton City (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Savers Bank in Charlton, MA seeks a Universal Banker to build relationships and provide banking solutions at the Charlton branch. This full-time role blends teller and personal banking duties to meet customers’ everyday and more complex needs.

You’ll drive deposits and lending opportunities, deliver excellent service, and contribute to community engagement while maintaining accurate records and compliance. A strong customer-first mindset and curiosity about financial products are essential.

Qualifications

• At least one year of relationship selling experience in banking or credit union.
• Customer-first approach and the confidence to start conversations, ask for business, and follow through.
• Experience with deposit accounts, consumer lending, wire transfers, and digital banking services.
• Strong attention to detail, sound judgment, and a commitment to accurate transactions and banking compliance.
• Comfort using banking systems, CRM tools, computers, and office equipment.

Responsibilities

• Grow customer relationships: Ask thoughtful questions, identify opportunities, and recommend deposit, lending, and digital banking solutions.
• Drive branch results: Follow up on opportunities, document sales activity in our CRM, and participate in branch campaigns and community events.
• Deliver excellent service: Open and maintain consumer and business accounts, assist with digital banking, and resolve customer questions with care and confidence.
• Support lending needs: Help customers with loan applications, advances, disbursements, payments, and payoffs.
• Keep the branch running smoothly: Process transactions accurately; balance your cash drawer; and assist with ATM, vault, recycler, and end-of-day activities.
• Protect our customers and the bank: Follow security, dual control, and compliance procedures; stay alert to potential fraud; and elevate unusual activity through the appropriate channels.
• Show up for the community: Represent Savers Bank through financial education, outreach, and volunteer opportunities.

Skills

Relationship selling

Customer service

Banking products knowledge

Communication skills

Education

High school diploma or equivalent

Business/Finance degree preferred

Tools

CRM systems

Microsoft Office

Job description

Description

Universal Banker

Charlton Branch | Charlton, MA | Full-time

Build relationships that make a difference.

At Savers Bank, great banking starts with a conversation. We’re looking for a Universal Banker who enjoys getting to know customers, discovering what matters to them, and connecting them with solutions that help them move forward.

This is a role for someone who brings energy to the branch, takes pride in meeting sales goals, and knows that lasting results come from earning trust. You’ll work across teller and personal banking services, help customers navigate everyday and more complex needs, and contribute to a team that cares about its customers and its community.

Why join Savers Bank?

You’ll have the opportunity to build meaningful relationships in a community bank, make a visible impact in the Charlton branch, and put your banking knowledge to work across a wide range of customer needs. You’ll be part of a team that values service, initiative, collaboration, and involvement in the communities we serve.

What you’ll do

• Grow customer relationships. Ask thoughtful questions, identify opportunities, and recommend deposit, lending, and digital banking solutions that fit each customer’s needs.
• Drive branch results. Follow up on opportunities, document sales activity in our CRM, and participate in branch campaigns and community events.
• Deliver excellent service. Open and maintain consumer and business accounts, assist with digital banking, and resolve customer questions with care and confidence.
• Support lending needs. Help customers with loan applications, advances, disbursements, payments, and payoffs.
• Keep the branch running smoothly. Process transactions accurately; balance your cash drawer; and assist with ATM, vault, recycler, and end-of-day activities.
• Protect our customers and the bank. Follow security, dual control, and compliance procedures; stay alert to potential fraud; and elevate unusual activity through the appropriate channels.
• Show up for the community. Represent Savers Bank through financial education, outreach, and volunteer opportunities.

Requirements

What you’ll bring

• At least one year of relationship selling experience at a bank or credit union, including success identifying customer needs and recommending banking products and services.
• A customer-first approach and the confidence to start conversations, ask for business, and follow through.
• Experience with deposit accounts, consumer lending, wire transfers, and digital banking services.
• Strong attention to detail, sound judgment, and a commitment to accurate transactions and banking compliance.
• Comfort using banking systems, CRM tools, computers, and office equipment.
• A high school diploma or equivalent. A degree in business, finance, or a related field is preferred.

This is a full-time, non-exempt position reporting to the Branch Manager. The role involves moving throughout the branch, working at a computer for portions of the day, occasionally lifting items under 20 pounds, and occasional travel to other branches or community events.

Savers Bank is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, national origin, age, sex, ancestry, citizenship status, disability, genetic information, sexual orientation, veteran status, military status, or any other status protected by applicable law.