Community Banker I: Client Growth & Service

Nicolet National Bank; North Liberty (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to welcome customers across in-person, phone, and digital channels and grow relationships at the Liberty branch in Iowa. You will process routine transactions, educate customers on digital tools, and refer opportunities to banking specialists to meet branch goals.

Ideal candidates have 1+ years cash handling and customer service, strong communication skills, and accuracy in fast-paced environments.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash handling and customer service experience required.
• Banking or retail financial services experience preferred.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Provide welcoming and professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; escalate as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists.
• Educate customers on digital tools such as mobile banking, online banking, and e statements.
• Identify and refer opportunities to meet branch sales and referral goals.
• Process deposits, withdrawals, loan payments, transfers, and other transactions.
• Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Cash handling

Microsoft Office

Education

High school diploma or equivalent

Tools

Banking systems

Digital tools

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to welcome customers across in-person, phone, and digital channels and grow relationships at the Liberty branch in Iowa. You will process routine transactions, educate customers on digital tools, and refer opportunities to banking specialists to meet branch goals.

Ideal candidates have 1+ years cash handling and customer service, strong communication skills, and accuracy in fast-paced environments.