Community Association Support Lead (Lease & Resident Relations)

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

Life insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

FirstService Residential in Chicago’s Loop is seeking an Assistant Community Association Manager to support the Community Association Manager with administrative and project duties. You will handle lease administration, income/expense management, and resident relations while working in a fast-paced environment.

The role is based in the Loop, Chicago, IL, and involves coordinating moves, reports, and newsletters with a focus on client satisfaction and process efficiency.

Qualifications

• Active Community Association Manager license in Illinois.
• Superior oral and written communication skills.
• Ability to multi-task and prioritize multiple projects.
• Experience in community management or related field preferred.

Responsibilities

• Organize and maintain homeowner and administrative files and perform annual file cleanout.
• Manage leases within the building and track leases through the Master Lease List.
• Maintain service levels with residents, vendors, and staff, referencing governing documents.
• Assemble Board Packets in a clean, professional format.
• Update and generate association and management reports as directed by the Community Manager.
• Coordinate moves, deliveries, and resident contractors, collect move fees and deposits, and obtain insurance documents.
• Coordinate printing and distribution of monthly newsletter and upload to Connect and Community Website.
• Address resident disputes and foster positive relationships between residents and management.

Skills

Active CAM license Illinois

Strong communication skills

Multitask and prioritize

Team collaboration

Job description

FirstService Residential in Chicago’s Loop is seeking an Assistant Community Association Manager to support the Community Association Manager with administrative and project duties. You will handle lease administration, income/expense management, and resident relations while working in a fast-paced environment.

The role is based in the Loop, Chicago, IL, and involves coordinating moves, reports, and newsletters with a focus on client satisfaction and process efficiency.