Community Association Manager — Board Liaison & Operations

Associa; Dedham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Wellness initiatives

Development opportunities

Job summary

Associa is seeking a Community Association Manager to join our team in Dedham, MA. You will work closely with clients and vendors, partnering with other Associa departments to deliver exceptional service to homeowners and boards.

The role requires strong customer service skills, multi-project management, and effective communication in person, over the phone, and via email. Join a leading team in community association management with opportunities for growth.

Qualifications

• Proficiency in Microsoft Office (word, excel, outlook).
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person

Responsibilities

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Skills

Microsoft Office

Community Management

Customer Service

Hospitality

Communication

Conflict Resolution

Time Management

Written Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Associa is seeking a Community Association Manager to join our team in Dedham, MA. You will work closely with clients and vendors, partnering with other Associa departments to deliver exceptional service to homeowners and boards.

The role requires strong customer service skills, multi-project management, and effective communication in person, over the phone, and via email. Join a leading team in community association management with opportunities for growth.