Community Association Manager

Associa; Mason (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Association Manager to enhance community living experiences. This role involves liaising with clients and managing multiple projects, ensuring excellent customer service. The company offers a comprehensive benefits package and has been recognized as a great workplace. If you have strong communication skills and a passion for community management, this opportunity could be your next career step, allowing you to make a meaningful impact in the lives of residents.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Wellness Support

Development Initiatives

Qualifications

• Experience in community management or related fields.
• Strong communication and customer service skills.

Responsibilities

• Act as liaison with the Association Board and homeowners.
• Manage a portfolio of 10 to 12 communities.

Skills

Microsoft Office

Customer Service

Conflict Resolution

Time Management

Business Communication

Job description

Job Description

Join to apply for the Community Association Manager role at Associa.

Associa, with over 225 branch offices across North America, is shaping the future of community living for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unmatched education, expertise, and innovation. For more information, visit www.associaonline.com.

Position Overview

We are seeking a Community Association Manager (CAM) to join our team in Mason. The role involves working closely with clients, vendors, and other departments, requiring excellent customer service skills and the ability to manage multiple projects effectively.

What We Offer

Our full-time employees enjoy a comprehensive benefits package, including medical, dental, vision insurance, 401(k), disability insurance, and support for wellness and development initiatives. We have been recognized as a Great Place to Work for six consecutive years, with many locations awarded as Best and Brightest.

Key Responsibilities

• Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Travel to client associations for meetings, inspections, walk-throughs, and community events as needed.
• Prepare and distribute annual disclosure packages, meeting notifications, and financial statements within statutory or governing document timeframes.
• Review monthly financial reports and ensure management summaries are provided to the Board.
• Recommend major capital expenditures to maintain community standards.
• Manage a portfolio of 10 to 12 communities.

Minimum Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in community management, customer service, hospitality, or related fields.
• Strong business communication skills, including grammar and structure.
• Excellent customer service and conflict resolution skills.
• Ability to work effectively both independently and in groups.
• Strong time management skills and ability to meet deadlines.
• Effective communication skills via phone, email, and in person.

Additional Information

Position level: Mid-Senior
Employment type: Full-time
Job function: Marketing and Sales