Community Association Manager

Associa; Gilford (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Wellness & Development initiatives

Great Place to Work designation

Job summary

Associa is seeking a Community Association Manager to oversee client communities in Gilford, NH. You will coordinate with boards, engage vendors, and manage multiple projects while delivering exceptional customer service.

The role requires knowledge of homeowners associations and strong communication skills, with a focus on maintaining community standards and financial oversight. The CAM will travel to associations as needed, prepare annual disclosures, and present management summaries to the

Qualifications

• Excellent customer service and communication skills required.
• Strong time management and ability to prioritize multiple tasks.
• Knowledge of communities/homeowners associations and board interfaces.
• Proficiency in professional business communication (grammar, structure, punctuation).
• Conflict-resolution skills and a proactive, team-oriented mindset.

Responsibilities

• Act as primary liaison with the Association Board of Directors and homeowners.
• Travel to client associations to attend board meetings and events as needed.
• Prepare annual disclosure packages and meeting notifications within statutory deadlines.
• Review monthly financial reports and summarize management activities for the board.
• Provide recommendations to the board regarding major capital expenditures.

Skills

Customer service

Communication

Time management

Conflict resolution

Teamwork

Self-motivation

Attention to detail

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Community Association Manager (CAM) to join our team in Gilford, NH. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.