Onsite Manager

Associa; Knoxville (TN); Hybrid; USD 50,000 - 78,000; Full time

Benefits offered by this job

Hybrid schedule

Medical/dental/vision

401k

Education certifications

CAI membership

Mileage reimbursement

Equipment provided

Recognition programs

Job summary

Associa is seeking a Community Association Manager to lead client communities by coordinating with HOA boards, homeowners, vendors, and fellow team members to help communities thrive.

In this role you will travel to client sites for board meetings, inspections, and events, prepare annual disclosures and financials, and review monthly reports to guide capital improvements and operations. A flexible hybrid schedule supports balance and ongoing education opportunities.

Qualifications

• Experience in community management, customer service, hospitality, or related industry.
• Strong written communication, including grammar, structure, and spelling.
• Proven ability to deliver excellent customer service and resolve conflicts.
• Ability to work independently and collaboratively in a team.
• Excellent organizational skills and time prioritization.

Responsibilities

• Serve as the primary liaison between HOA boards, homeowners, and vendors.
• Travel to client sites for board meetings, inspections, and events as needed.
• Prepare and distribute annual disclosure packages and financial statements.
• Review and summarize monthly financials for the Board of Directors.
• Advise on capital improvements, maintenance planning, and operations.

Skills

Customer service

Communication

Organization

Team collaboration

Independent work

Time management

Professional communication

Education

CMCA certification

CAI M-100 course

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive. This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.

What You'll Love About Working With Us

• Flexible hybrid work schedule– work from home with only one required in-office day per week (unless there's a special event or meeting)
• Robust benefits including medical, dental, vision, 401k, and disability insurance
• Company-paid continuing education and certifications: CMCA, AMS, PCAM
• Paid membership to CAI (Community Associations Institute)
• Work-life balance is a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.
• Work essentials provided: company laptop, work phone, and mileage reimbursement
• Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets

What You'll Be Doing

As a Community Association Manager, you'll play a key role in the success of our client communities by:

• Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors
• Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
• Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
• Reviewing and summarizing monthly financials for the Board of Directors
• Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success

Requirements

What You Bring to the Role

Required Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in community management, customer service, hospitality, or a related industry
• Strong written communication skills, including grammar, structure, punctuation, and spelling
• Proven ability to deliver excellent customer service and effectively resolve conflicts
• Comfortable working independently and collaboratively in team settings
• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
• Professional and clear communication skills across phone, email, and in-person interactions

Preferred Qualifications:

• CMCA (Certified Manager of Community Associations) designation
• Completion of the M-100: The Essentials of Community Association Management course through CAI
• Experience managing an HOA portfolio or working as an onsite community manager
• Familiarity with HOA operations, board governance, and vendor coordination

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.