Community Association Manager

Associations, Inc.; Germantown (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Community Association Manager, where you will play a pivotal role in enhancing community living for residents. This position offers a unique opportunity to work closely with clients and vendors, ensuring their needs are met through excellent customer service and effective project management. With a strong emphasis on community engagement and operational excellence, you'll help maintain the desired community appearance and foster positive relationships. Enjoy a competitive benefits package while contributing to a company recognized as a Great Place to Work.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

Wellness Support

Professional Development Initiatives

Qualifications

• Proficiency in Microsoft Office and customer service.
• Experience in community management or related fields.

Responsibilities

• Act as the primary liaison with the Association Board and homeowners.
• Prepare annual disclosure and financial statement packages.
• Review monthly financial reports for the Board of Directors.

Skills

Microsoft Office

Customer Service

Conflict Resolution

Time Management

Communication Skills

Education

Experience in Community Management

Experience in Customer Service or Hospitality

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Association Manager

Associa is currently looking for a Community Association Manager (CAM) to join our team in Mason. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Community Association Manager (CAM) helps the company grow by:

• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
• Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Portfolios range from 10 to 12 communities

Requirements

Requirements:

• Proficiency in Microsoft Office (word, excel, outlook)
• Experience in Community Management, customer service, hospitality or other related industry
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.