Community Association Manager

Pilot Property Management, Inc.; Aurora (IL); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Community Association Manager to oversee a portfolio of community associations. In this role, you will provide exceptional customer service while collaborating with homeowners, board members, and vendors. Your leadership will be vital in managing operations, ensuring client satisfaction, and implementing best practices for community management. This position offers a hybrid work environment, competitive salary, and opportunities for professional growth. Join a team that values work-life balance and supports your continued education and career advancement in a dynamic and rewarding environment.

Benefits

Competitive Salary

Hybrid and Flexible working arrangements

Work-Life Balance

Opportunities for career growth

Training and mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

401(k) Retirement plan with Company Match

12 Paid Holidays

Qualifications

• 2-4 years in HOA management and 2-3 years in customer service required.
• Strong knowledge of industry trends and excellent problem-solving skills.

Responsibilities

• Manage operations for community associations and ensure client satisfaction.
• Prepare newsletters and manage financials, including budgets.

Skills

Customer Service

Problem Solving

Organizational Skills

Interpersonal Skills

Verbal Communication

Written Communication

Attention to Detail

Education

Bachelor’s Degree

High School Diploma or GED

CAI or CACM Certification

Tools

Computer Skills

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with regional offices in Aurora and Westminster Colorado. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We are currently in search of a Community Association Manager for our regional office in Aurora, Colorado. The responsibilities and qualifications are listed below.

Summary: Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.

What we Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Manages all operations for a portfolio of community associations.
• Partners with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services and initiatives.
• Works extensively with Board of Directors, vendors, contractors, and homeowners within the various communities.
• Ensure client satisfaction and account retention.
• Prepares association newsletter and/or other communication with owners and residents as required.
• Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manages and runs monthly, bi-monthly, quarterly, and annual Board Meetings.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Participates in emergency afterhours phone program.
• Complies with company policies and procedures.
• Practices and adheres to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Must have a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong Knowledge of industry trends.
• Strong computer skills.
• Exhibits professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Ability to multi-task and effective organizational skills.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Excellent interpersonal skills.
• Strong verbal and written communication.

Education and/or Experience:

• 2-4 years of experience working in a HOA management role.
• 2-3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.