Community Association Admin & Resident Services Coordinator

FirstService Residential; Annapolis (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Annapolis, MD is seeking an Administrative Assistant to support the day-to-day operations of our Community Association business. You will handle customer service, communicate with the Board of Trustees and homeowners, and serve as the primary contact for residents.

The role emphasizes punctuality, policy familiarity, and professional conduct. You will keep accurate logs, assist with board packets, connect residents via Connect, and help ensure smooth site operations.

Qualifications

• Bachelor's degree or combination of education, experience and training.
• Excellent word processing, mathematics, and computer skills required.
• Commitment to professional and ethical conduct.

Responsibilities

• Regular attendance and punctuality are essential functions for the role.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees.
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Correspond via email or phone with individual owners.
• Maintain all compliance with residents.
• Act professionally and responsibly when handling sensitive compliance situations.

Skills

Self-starter/takes initiative

Organizational skills

Time Management

Customer service skills

Strong verbal and written communicate

Interpersonal skills

Confidentiality

Education

Bachelor’s Degree

Job description

FirstService Residential in Annapolis, MD is seeking an Administrative Assistant to support the day-to-day operations of our Community Association business. You will handle customer service, communicate with the Board of Trustees and homeowners, and serve as the primary contact for residents.

The role emphasizes punctuality, policy familiarity, and professional conduct. You will keep accurate logs, assist with board packets, connect residents via Connect, and help ensure smooth site operations.