Community Associate

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading government agency is seeking a Community Associate to provide information and support to customers. The role involves answering calls, scheduling appointments, and conducting research. Ideal candidates will possess strong communication and organizational skills. This is an entry-level, full-time position with potential for federal student loan forgiveness programs.

Benefits

Potential eligibility for federal student loan forgiveness

Qualifications

• Three years of experience in community work or related activities.
• Education and/or experience equivalent to the above.

Responsibilities

• Answer a high volume of incoming calls.
• Schedule and confirm appointments.
• Utilize computer databases and research data.

Skills

Communication

Interpersonal Skills

Organizational Skills

Analytical Skills

Education

High school graduation or equivalent

Tools

MS Office

Job description

Job Title: Community Associate

Be among the first 25 applicants as of 1 day ago.

Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research, and perform clerical support.

Responsibilities:

1. Answer a high volume of incoming calls.
2. Receive complaints and create service requests as needed.
3. Schedule and confirm appointments.
4. Record and log appointments into the computer system.
5. Respond to inquiries via telephone, mail, email, and in person; determine the required service.
6. Utilize computer databases and information technology systems; research data needed to respond to inquiries.

Note: Selected candidates may be required to work evenings, weekends, and holidays.

Note: Depending on experience, the selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center, or Quality Assurance Unit.

Additional Information:

• NYCHA employees applying for transfer, promotional, title, or level change opportunities must have served a period of one year at the current location and in the current title and level (if applicable).
• NYCHA residents are encouraged to apply.

Please read this posting carefully to ensure you meet the qualification requirements before applying.

Minimum Qualifications:

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described above; or
• Education and/or experience equivalent to the above.

Preferred Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Knowledge of MS Office - Excel, Word, and Siebel.
• Proven ability to work collaboratively with cross-functional teams.
• Ability to analyze significant amounts of information and identify key issues.
• Demonstrated ability to prioritize and successfully carry out multiple assignments and meet deadlines.

Additional Benefits and Requirements:

• Potential eligibility for federal student loan forgiveness programs and state repayment assistance programs. For more information, visit https://studentaid.gov/pslf/.
• NYCHA has no residency requirements.

Equal Opportunity Statement:

The City of New York is an inclusive, equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected statuses or characteristics.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Government Administration