Community Associate

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 43,000 - 72,000; Full time

Job summary

The NYC Department of Housing Preservation & Development is seeking a Community Associate to provide customer support and perform clerical tasks. This entry-level, full-time position requires strong communication and organizational skills. The role involves answering calls, scheduling appointments, and responding to inquiries. Candidates should have a high school diploma and relevant experience in community work. The position offers a competitive salary range based on skills and experience.

Benefits

Public Service Loan Forgiveness

Qualifications

• 3 years of experience in community work or related activities.
• Education and/or experience equivalent to high school graduation.

Responsibilities

• Answer heavy volume of incoming calls.
• Receive complaints and create service requests.
• Utilize computer databases to respond to inquiries.

Skills

Communication

Interpersonal Skills

Organization

Analytical Skills

Education

High school graduation or equivalent

Tools

MS Office

Job description

1 day ago Be among the first 25 applicants

NYC Department of Housing Preservation & Development provided pay range

This range is provided by NYC Department of Housing Preservation & Development. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$43,143.00/yr - $71,800.00/yr

Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support.

• Answer heavy volume of incoming calls.
• Receive complaints and create service requests as needed.
• Schedule and confirm appointments.
• Record and log appointments into computer system.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.
  
  

Note: Selected candidates may be required to work evenings, weekends and holidays.

Note: Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit.

Additional Information

• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
  
  

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.
  
  

Preferred Skills

• Excellent verbal and written communication skills. 2. Strong interpersonal and organization skills 3. Knowledge of MS Office - Excel, Word and Siebel 4. Proven ability to work collaboratively with cross-functional teams. 5. Ability to analyze significant amounts of information and identify the most important issues. 6. Demonstrated ability to prioritize and successfully carry out multiple assignments and meet deadlines
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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