Community Associate

Spaces. offices | co-working | meeting rooms.; Columbus (OH); On-site; Full time

Job summary

Join a leading company as a Community Associate in Columbus, Ohio, where you'll create and maintain a vibrant community within a co-working space. This role involves assisting customers, managing inquiries, and organizing events to enhance the workspace experience. Enjoy a work-life balance with no nights or weekends, and take advantage of career development opportunities.

Benefits

Paid time off

401K with company match

Comprehensive health benefits

Inspiring work environment

Career development opportunities

Business casual attire

Qualifications

• 1+ years of customer service experience preferred.
• Legally eligible to work in the country and at least 18 years old.

Responsibilities

• Prepare center before opening, ensuring cleanliness.
• Assist customers with requests like WiFi changes and package arrivals.
• Help organize community events and promote networking opportunities.

Skills

Communication

Problem Solving

Adaptability

Tools

MS Office

Job description

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Address:
21 E State St
Suite 200
43215 Columbus
Ohio, United States of America

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want in how they work!

At IWG, we lead the way. We’ve built the world’s largest workspace network so our customers can work from wherever and however they want… in over 120 countries!

Join us to help bring more freedom to people and businesses, expand our network, enjoy a great work-life balance, and grow your career.

The opportunity

As a Community Associate, you’ll work closely with customers from various industries, creating and maintaining a community within your center, handling administrative and support needs so your customers can focus on their businesses.

A typical day at IWG

1. Prepare your center before opening, ensuring cleanliness and readiness.
2. Assist customers with requests like WiFi changes, package arrivals, directions, and setup needs.
3. Sort mail, handle customer inquiries, and manage invoicing.
4. Take breaks as needed to relax.
5. Help organize community events and promote networking opportunities.
6. Assist with meeting room management and customer directions.

About You

• Excellent communication skills, with 1+ years of customer service experience preferred.
• Ownership mindset and problem-solving skills.
• Positive attitude, adaptability, and enthusiasm.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country you are applying in and at least 18 years old.

What We Offer

• Work-life balance with no nights or weekends.
• Paid time off, including holidays.
• 401K with company match.
• Comprehensive health benefits.
• Hourly rate of $17.51 plus quarterly bonuses.
• Inspiring work environment and career development opportunities.
• Business casual attire.

All qualified applicants will receive consideration without discrimination based on age, race, color, religion, disability, sex, sexual orientation, gender identity, military/veteran status, or national origin.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other