Community Associate

Regus; Lancaster (Lancaster County); On-site; USD 1,000; Full time

Job summary

A leading company in facilities services is seeking a Community Associate to enhance customer experience and manage administrative tasks. This entry-level role offers a competitive hourly rate, generous paid time off, and a supportive work environment. Ideal candidates will have strong communication skills and a positive attitude, ensuring a welcoming community for all clients.

Benefits

Work-life balance

Generous paid time off

11 paid company holidays

Competitive 401K with company match

Affordable health care options

Quarterly bonus plan

Training and career development opportunities

Qualifications

• 1+ years of customer service experience required.

Responsibilities

• Manage customer requests and administrative tasks.
• Assist with WiFi issues and package arrivals.
• Organize events and promote community engagement.

Skills

Communication

Customer Service

Adaptability

Tools

MS Office

Job description

Join to apply for the Community Associate role at Regus

Get AI-powered advice on this job and more exclusive features.

Address
40 N Christian Street
17602 Lancaster, Pennsylvania

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers so they can focus on running their business.

A typical day at IWG

You arrive before the center opens to ensure everything is ready. Throughout the day, you assist customers with various needs such as WiFi issues, package arrivals, directions, setting up projectors, and more. You handle incoming calls, ensure services are charged correctly, and manage mail and customer requests. You also participate in organizing events and engaging with prospects to promote the community. At the end of the day, you tidy up and prepare for the next day.

About You

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience)
• Positive, enthusiastic, and adaptable to fast-changing situations
• Proficient in MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What We Offer

Along with a competitive total compensation package, you will enjoy:

• Work-life balance (no nights or weekends)
• Generous paid time off (sick and vacation)
• 11 paid company holidays per year
• Competitive 401K with company match
• Affordable health care options
• A quarterly bonus plan and an hourly rate of $18.15
• An inspiring work environment
• Training and career development opportunities
• A professional, business casual workplace community

All qualified applicants will receive consideration without regard to age, race, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other protected status by law.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Facilities Services